It ticketing software #it #ticketing #software


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Careers

Are You Looking to Do Great Work in a Fun, Collaborative Environment?

For almost 30 years we’ve been providing innovative software solutions to some pretty cool industries including amusement parks, museums, attractions, and zoos and aquariums. We work with globally recognized destinations as well as lesser-known but locally loved attractions on six continents.

Our headquarters are in a newly constructed state-of-the-art facility north of Philadelphia. Yes, the town we’re in is small (no frustrating traffic jams) but the benefits we offer are big (including competitive salaries, matching 401k and a computer purchase plan).

We invite you to learn more about us, the awesome customers we partner with and how you can be a part of creating industry-leading technology.

Casual Work Environment
Every day at Gateway is casual Friday – even flip-flops and hoodies are welcome.

Competitive Salary
We recognize talent and pay to keep it.

Medical Benefits
We provide solid medical, dental, vision and prescription plans for you and your family.

401k
We get that you might want to retire someday so we help make that day come sooner for you with a matching plan and both traditional and Roth options.

Paid Time Off
Over three weeks PTO from your date of hire.

Life Insurance
For peace of mind for you and your family.

Disability Insurance
Know that if you get hurt, we have your back with this company-paid benefit.


Only resumes submitted through our applicant tracking system can be considered. Though we d love to respond to all candidates, due to the high volume of resumes we receive, we can only reach out to those who meet each job s requirements.

We can only accept applicants who have the permanent legal right to work in the United States and are available for an interview in Pennsylvania. Gateway Ticketing Systems, Inc. does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity.

VIEW CURRENT OPENINGS

Come back regularly as new positions can be added at any time.

Recognized for Perks

Flexible schedules. Innovative spirit. Free drinks. We re proud to have been listed along with some of the best-known companies.

Interested in learning more?

Please tell us a little bit about your needs.

Copyright 2017 Gateway Ticketing Systems, Inc.

445 County Line Road, Gilbertsville, PA 19525

Phone +1 (610) 987-4000 | Fax +1 (610) 987-4001

Galaxy®, Gateway Ticketing Systems®, eGalaxy™, and Galaxy Connect™ each are trademarks or registered trademarks of Gateway Ticketing Systems, Inc. in the U.S. and / or other countries.

What can we help you find?


MS Access Helpdesk Ticketing System #simple #ticketing #system


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Manage And Support Your Helpdesk Ticket Requests

The MS Access helpdesk ticketing system is suitable for a small or a medium sized business. Designed to fit with your existing Microsoft Office products such as Excel, Outlook and Word. An all round simple Access database solution designed to record ticket support requests and improve business efficiency.

* Employee tracking
* Record users computer details, networks, login information
* Record library loans for books
* Inventory
* Assign technicians to each task, record priority, date status
* Record ticket problem, action taken, audit trail
* Graphical overview of tasks for each technician
* Add solutions to built in knowledge base with the added ability to email the solution to the user
* Record common problems and open ticket calls
* Record appointments, tasks and send email from within MS Access to MS Outlook
* Book courses
* View graphical statistics on ticket problems by department, technician
* Record orders for computer related supplies and email suppliers
* Built in contacts database
* Great selection of management reports
* Create a knowledge base of common problems and solutions

Hi Paul,
I ve been playing with the system and think it is a very well-designed application.
Thanks!
IBM PC Institute
IT Program Manager Team Lead

I enjoyed your program. We would like to buy it your program is great this is exactly what I was Looking for. with a little help from you it will be perfect
Kfir Benjamin
HeliOss Communications Israel Ltd.

Manage Your Support Ticket Requests

You can tailor the MS Access helpdesk ticketing system any way you want or we can do it for you, saving you time, effort and reducing costs.

* MS Office compatible
* Works with MS Access 97, 2000, XP, 2003
* User manual and support provided
* Can be tailored to your organization
* Easy to use, effective and gets the job done
* Source code included
* Computer help desk software that supports your business needs and is simple to use

Download A Trial And Try It For Yourself

Trial Edition For MS Access 2000,2002,2003,2007,2010

Order The Full Version For Only $59.99 Instant Delivery


77 best open source helpdesk projects #help #desk #ticketing #system #open #source


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OTRS is the leading open-source service innovation suite and includes Help Desk, an ITIL-compatible IT service management (ITSM) solution, an iPhone App and an underlying technology platform. It provides web interface to administer and manage the tickets. Email notifications will be sent out for new tickets and follow-ups.

vtiger CRM is a complete CRM solution that includes Sales, Customer support, Service, Marketing modules, and ERP modules for Inventory Projects. Its features include Lead management, Contact Management, Trouble Tickets, Knowledge Base, Campaign Management, Mass Mailing, Vendor Management, Invoices, Order management, Project Management and lot more.

A trouble-ticket/help desk solution written by those who are tired of the bloated ‘Industry Standard’ systems. Designed by along-side many unsatisfied users of available ticketing systems; this is the most user-friendly, advanced ticketing system available.

Sinergia is a ASP.NET Workflow Foundation and Windows Communication Foundation based free help desk solution, developed in CSharp. It solves all the Workflow and WCF plumbing implementing one help desk scenario, providing tools to customize it to fit your needs. It provides Help Desk Ticket Management, Claim Management and Order tracking solution.

Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs.

It does everything from bug tracking and customer support to project management and to-do lists. It is light weight and web based as it is written in CGI. It has support for Ticket monitoring, Custom fields, Inventory Tracking, Custom fields, Email alerts, File attachments etc.

Request Tracker is an enterprise-grade issue tracking system which thousands of organizations use for bug tracking, help desk ticketing, customer service, workflow processes, change management etc. This product is very stable and been around for over 10 years.

qdPM is a web-based project management tool suitable for a small team working on multiple projects. It is fully configurable. You can easy manage Projects, Tasks and People. Customers interact using a Ticket System that is integrated into Task management. Its feature include Gantt charts, Custom reporting, Muti lingual etc.

Clockingit / Jobsworth can be used for helpdesk support ticketing, customer liasion, resource management and has a range of CRM type functionality. It helps to Plan your projects, see your schedule, know if you re slipping behind and why. Time Tracking and extensive reports help you show your clients exactly what you ve done and for how long. It supports flexible reporting, gantt chart scheduling, accounting/billing system integration and lot more.

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and forums. All your customer communications in one place, accessible from anywhere. Its features include multi-lingual knowledgebase, community discussions and private tickets integrated with email and lot more.


Trouble ticket system on SharePoint in 10 minutes: How to build it?


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How to build a trouble ticket system on SharePoint in 10 minutes

Introduction

Details about the installation and configuration of HarePoint HelpDesk for SharePoint can be found in the HarePoint HelpDesk documentation. However, if you need a system for receiving and processing customer requests here and now , you can create it in 10 minutes with HarePoint HelpDesk for SharePoint, 5 of these minutes will be spent on the automatic installation of the product and 5 other will be spent on its configuration.

Please note that you must have pre-installed and configured SharePoint: Microsoft Office SharePoint Server 2010 or SharePoint Foundation 2010.

In fact, the installation and configuration of HelpDesk includes 4 simple steps:

  • Installation of the HarePoint HelpDesk solution;
  • Creation of a SharePoint site based on the added template;
  • Setting up user accounts and system access rights;
  • Adding a HarePoint HelpDesk web part to the desired page of the site.

Installation and configuration

Installation of the HarePoint HelpDesk solution

  1. Download HarePoint setup file from the site.
  2. Launch the installation process (Setup.exe) on the WFE or APP server.
    Here you need to agree with the license conditions, look at the system requirements for the installation, choose a site (or several sites) for which you would like to create a sub-site with the system.

Creation of a SharePoint site

After the HarePoint HelpDesk solution is installed, HarePoint HelpDesk template will be available among the templates for the creation of a new site. Therefore site creation comes down to choosing a site name and parent site directory where a new site will be placed.

For example, you can call the site as Help Center and place it in the site name/help directory.

Setting access permissions

To work with HarePoint HelpDesk requests, a user must have the following permissions:

  • Add Items – Add items to lists and add documents to document libraries.
  • Edit Items – Edit items in lists, edit documents in document libraries, and customize Web Part Pages in document libraries.
  • Delete Items – Delete items from a list and documents from a document library.
  • View Items – View items in lists and documents in document libraries.
  • View Pages – View pages in a Web site.
  • Open – Allows users to open a Web site, list, or folder in order to access items inside that container.

In order to form the specified set of permissions, perform the following steps.

  1. Go to the page of configurations of the current collection root site.
  2. In section Uses and Permissions click link Site permissions.
  3. On page Permissions click Permission Levels.
  4. Create a new Permission Level and mark the check boxes of permissions enumerated above.
  5. Use the created Permission Level when creating access permissions for target groups of users.

Adding a HarePoint HelpDesk web part to the desired page

After the HarePoint HelpDesk solution is installed, HarePoint HelpDesk Web Part will appear among the web parts available for the installation. Simply choose a location to host it and add to the page.

After adding the web part, you can configure it.

Please note that you can set up a web part on one of the collection sites, such as a root site, but specify another site as the installation one. Thus, you can display the HarePoint HelpDesk dashboard on any page of any collection site for which the HarePoint HelpDesk solution is activated.

Conclusion

With time many organizations face the necessity of recording arising questions. Whether these are customer questions addressed to tech support, or employees� addresses describing any problems or suggestions.

In any case, having added the HarePoint HelpDesk solution for SharePoint to your armory, you have the opportunity to quickly organize a ticket system to resolve most issues. This system is flexibly configurable, so you can easily bring the system exactly up to your needs.