Telephone Answering Service, telephone answering services.#Telephone #answering #services


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Telephone answering services

Telephone Answering & Virtual Receptionist Services

Our Virtual Reception offers so much more than just telephone answering! Our friendly team are ready to show you how.

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Professional Telephone Answering

The friendliest telephone answering company!

We’ve been providing our fantastic call handling services since January 2007 and we’re so confident that you’ll love us that;

You’ll be amazed how much we can tailor our service to suit your business and your requirements – Our “Yes we can” approach and our fantastic team of Best Receptionists ensure that you make the most out of your calls and that your callers have a positive friendly and enthusiastic experience on every call.

Using our reception service couldn’t be simpler and you’ll soon wonder what you did without your Best Receptionists!

But don’t take our word for it – try for yourself today!

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  • Live Telephone Answering Services in Australia, telephone answering services.#Telephone #answering #services


    Alltel Live Phone Answering

    Live telephone answering is a virtual reception service that answers calls for busy entrepreneurs and businesses. When activated, calls to your designated numbers are redirected to a professional operator who answers in your business name. A virtual receptionist takes a message and sends it to you immediately via SMS and email, or connects the call to you based on your availability.

    Running a business is a juggling act and marathon mashed up into one. By trying to do everything yourself, other aspects of your business may suffer. Alltel Live Phone Answering services helps you manage your time and resources more efficiently by taking one thing off your plate, and giving you the freedom to focus on other tasks which are crucial to your operations without blowing up your overhead costs.

    Unlike voicemail and other automated messaging services, a live answering service keeps customers at ease, simply by having a real person at the other end of the line. Our operators are all native speakers and based locally in Australia, so your messages never get lost in translation.

    How will Alltel handle my calls when I can’t?

    Messages 24/7

    What is Messages 24/7?

    Messages 24/7 is a telephone answering service available 24 hours, 365 days a year. Australian-based operators answer for a specific person/department, and forwards the message immediately via SMS and email.

    Ideal for:

    Sole operators, small companies, tradies, and startups looking for a basic live phone answering service as a call overflow or after-hours option for their business.

    Team Messenger

    What is Team Messenger?

    Team Messenger is a team answering service for multiple people or departments within a business. Messages are taken and relayed to the appropriate person or team via SMS and email.

    Ideal for:

    Medium-sized and growing businesses looking to share calls and work more effectively within their organisation. This service is also highly recommended for sales, support, and emergency response teams.

    Reception Connect

    What is Reception Connect?

    Reception Connect is a complete virtual reception service that answers calls and checks your availability before connecting the call to you, or takes a message when you’re unavailable.

    Ideal for:

    Any business looking for an affordable, yet effective alternative to hiring an in-house receptionist. Alltel Reception Connect makes your business look big and professional, minus the overhead costs.


    Answer-4u: Business Telephone Answering Service, telephone answering services.#Telephone #answering #services


    Small Business Owners

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    Answer Rate (last 24h):

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    Telephone Answering Service in Charlotte, Suite 1000, telephone answering services.#Telephone #answering #services


    SUITE 1000 is a U.S. based national telephone answering service. We have specialized in handling sales leads, appointment scheduling, and customer service calls for over 30 years.

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    Telemarketing Services, Telephone (Phone) Call Answering & Mailshot, Telebizz Ltd, telephone answering


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    “teleBIZZ has been an important response partner to BP over the last 5 years. We have relied on their IT expertise and professional, friendly call centre team to develop and expedite an efficient reliable response strategy for mobilizing the BP Regional Emergency Response Team for the Europe Africa and Middle East region.”

    BP Crisis Emergency Response Manager

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    How much are your missed calls costing you?

    • 20% of all ‘new’ business comes in by phone and 80% of callers will not ring back if they can’t speak to someone – are you missing valuable opportunities?
    • Finding the ‘right’ outsourced partner that you can trust will free up your time as well increase your profitability.

    What is important to you?

    • Confidence – the only telephone answering service with a Unique call answering ‘accuracy’ guarantee – or we pay you!
    • Live call answering statistics displayed on line – total transparency
    • Open 24/7 which means you too are ‘open’ 24/7
    • Simple, fair and easy to understandcompetitive pricing from only 25 per month and 75p per minute (billed on a per second basis) and no set up fee
    • Small professional teams who get to know you and your clients – almost as if they were sitting in your office
    • 18 years of experience – our clients include some large corporate clients, as well as over 500 SMEs and sole traders
    • Convenient and Easy to use – your messages are sent instantly by email and SMS. You can check messages on line, any time from anywhere in the world
    • Quality Control and rewards that are based on your feedback – our unique ‘Rate this Message’ enables you to give feedback on every single message to help us continually strive for excellence.

    What’s more, we’re so convinced you’ll love our telephone answering service we’re offering you the first month’s fee and up to 10 worth of call handling completely FREE and Telephone answering serviceswith no obligation – worth 50.

    The service provided by the Virtual Receptionist team is excellent. They genuinely act as a member of my own company and are always extremely professional. I doubt there is a better alternative for small companies looking to present a professional and seamless image to their customers. Excellent telephone answering service in every respect.

    Simon Cooper – Managing Director, Experiential Learning Centre

    Phone Answering – Robots or Humans?

    If you are running a business, you will more than likely have had complaints from customers about their inability to contact you or someone at the office when they needed you. Most companies, no matter their size, have had this problem. When a customer is frustrated that they are unable to reach you or one of your staff, you might find that the person is no longer a customer because they will take their business elsewhere. Research has shown that the majority of people trying to get in touch are not willing to leave a message on an answer phone, which means that companies are losing out on when a call answering service is not available.

    With this in mind, you need to be able to provide your customers with a person with whom they can speak whenever they need to. This is where phone answering services can help you. Telephone answering services can give your business a constant link to the outside world seven days a week, 365 days a year if necessary. Once they have spoken to somebody, even if they are later routed to your voicemail, the customer will be happy that he or she was able to have a conversation with a person rather than an automated voice.

    Telephone Answering Services – Saving the Day!

    As this is a problem many companies have had to deal with, you may be wondering if there is a way you can avoid this situation yourself. As already suggested above, there is a solution to this problem thanks to the telephone answering services provided by virtualreceptionist.co.uk.

    If you look through their website you will find a whole range of services which will make your company more professional and always in touch with the customer.

    You can choose to hire a virtual receptionist for your needs, which means you won’t have to worry that your customers and clients are unable to get in touch with someone from your company. With their call answering solutions you will be able to provide a better service and experience for your customers thanks to the professional telephone answering services. Once you have been using the call answering system, you will find that you will retain far more customers than in the bad old days when you had to rely on an answer phone.

    It is important to the success of your business that you choose a virtual receptionist company that will be able to offer call answering when you need it. By having someone available to answer your phones 24 hours a day, your customers will be able to leave messages on their schedule rather than yours. So, to summarise, when you choose one of the services from virtualreceptionist.co.uk you can be sure that your customers will not have to be put on hold for an overly long time, and they will not have to face another answering machine. You can also choose one of the other services offered by virtualreceptionist.co.uk, such as mail shot and telemarketing services. You will find that there is a wide range of solutions guaranteed to make your business even more professional and more attractive to your customers.

    What Can Telemarketing Services Do for You?

    Putting it in a nutshell, telemarketing services cover a wide variety of call centre solutions. These can include telesales, business to business (b2b) telemarketing, lead generation and virtual assistant services. The versatility in the services offered means that telemarketing services companies have managed to make themselves as indispensable to business world as delivery companies and freight forwarding providers.


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    SAS is a live telephone answering service that combines all of your business communications with awesome virtual receptionists so your customers can be wowed 24 hours a day. Everyday.

    SAS has nearly 30 years of experience in the call center industry, and we have a well-deserved reputation for being the best. Our agents are trained twice as long as the industry standard and our quality control measures ensure that every caller receives nothing less than superior care. We help businesses like yours create happy customers.

    We have everything you need to provide world class customer service. Better software. Better agents. A better service. Thousands of companies are already using SAS. Are you?

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    Answering Services, Bilingual – Business Answering Service, Answer MTI, telephone answering services.#Telephone


    100% U.S. Based Agents

    Providing National Local

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    • Bilingual Virtual Receptionists and Customized Call Center Solutions
    • Affordable Month-to-Month Pricing / No Long-Term Contracts

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    Local Answering Services

    At AnswerMTI, we understand the need for a professional remote receptionist who can assist your clients and customers as the need arises. The use of a Local Answering Service

    Why Us?

    AnswerMTI has professional agents with a personal touch! We know that no two calls are the same and no two customers are alike, and that’s why we understand the value of leaving your customers with a lasting impression that speaks highly of your business.

    As one of the nation’s leading call center and answering services, we value your business, and we strive to meet even the highest standards of the toughest critics. Over the years, we’ve found that our customers agree that we end up not only meeting their needs but exceeding their expectations.

  • We are a 24 7 live telephone answering service providing affordable customer service solutions since 1982.
  • We understand today’s fast-paced world and work with our clients to deliver the competitive edge you need.
  • Our dedicated team of experts offers a continuous call answering service even during nights, weekends, and holidays.
    • Forward your calls 24 hours a day, after hours, or simply use us to handle your call overflow needs. We’re open all the time so you don’t have to be!
    • Our agents are highly trained answering service professionals with extraordinary skills in call screening, appointment setting services, order taking, and virtual receptionist services.
    • Our team not only has a passion for customer service, but we can deliver on it with a fully bilingual answering service.
    • Using our proprietary software, we can offer unlimited call scripting that enables our team to fully assist your customers with nearly any request.
    • As a partner with AnswerMTI, you will always enjoy simple budget-friendly pricing with no contracts or hidden fees for your bilingual answering service.
    • Take a test drive of our answering services—get a one-week trial of AnswerMTI absolutely free! If you aren’t blown away, you can walk away with no strings attached.

    Testimonials

    Your services are magnificent and the people you have there are doing a wonderful job.

    I was skeptical at first, but since have been turned into a believer in the advantages of using your service. I am at the point that I am completely comfortable leaving my office for extended periods knowing you are answering my calls.

    The service is wonderful! Very easy to use, good for our patients, and very reliable. Operators are courteous and professional. We are truly happy with the service.

    I was amazed at your staff’s ability to screen calls, answer questions, and get necessary information from callers, while being calm and professional at all times.

    I am more than pleased to express my gratitude for years of excellent service. MTI has been our vendor more than 10 years and everything has been stellar.

    AnswerMTI Representatives always provide a professional and courteous service, putting the caller at ease.

    Free Trial

    TAKE OUR ANSWERING SERVICES FOR A TEST DRIVE!

    Interested in a completely free, no obligation, 7-day trial of AnswerMTI answering services? Just fill out the form below or give us a call at 800-673-2000 and one of our reps will help set up a 100% customized plan for your business. If you aren’t excited about how we’ve been able to help you after a week just walk away with zero strings attached. However, we’re willing to bet that you’ll stick around once you’ve experienced the AnswerMTI difference. Get started with your free trial today!


    Telephone History Social Reaction, telephone answering machines.#Telephone #answering #machines


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    At first, the telephone was seen as a toy. People were (also) suspicious of telephones. (The 1800’s were) a time when few people had firsthand experience of electrical machines, even telegraphs. There were fears that other people could also listen in on the telephone conversations, or that the sounds from telephones could make you deaf or crazy. . Even telegraph companies encouraged false rumors that the telephone had bad effects because they were afraid of the competition. (Parker, 1995, p. 21)

    Positive Aspect of the Phone

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    Ernestine the Operator

    Before the telephone, information had to come to people from books and newspapers. People also had to rely on other people’s memories and travel patterns. Now, people can find out anything anytime just by picking up the phone and dialing a number. If people did not know a telephone number, they could dial an operator to help them connect the call. (G. Schoelles, 2001)

    Originally there was one operator – now there are four to provide different services: local directory assistance, long distance directory assistance, 1-800 directory assistance, and dial-around directory assistance.

    The very first telephone call was Bell calling his assistant to ask for help. In 1937, Britain put in a public emergency system where people could call for help by dialing 9-9-9. New Zealand’s 1-1-1 emergency system began in 1958. In America, AT T decided to use 9-1-1 for its emergency system in 1968 and the first emergency call was placed in Alabama that same year. 9-1-1 went nationwide in 1973. The Enhanced Emergency System now directs a call to a trained emergency technician who gets the proper help and tells people what to do.

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    Matt Groenig, 1980

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    A common advertisement from 1915

    showing the social aspects of the telephone

    Telephone Pioneer Communications Museum

    (Fischer, 1992, p. 160)

    Connecting with More People

    Telephone companies promoted the telephone to businesses to increase efficiency, save time, and impress customers. A handbook for telephone salesmen from 1904 suggests reasons for residential customers to put in a telephone:

    While residential telephone service may not directly save money for the household, yet, in an indirect way, it accomplishes the same thing by saving time, labor, and drudgery, and in making the whole household run more smoothly. It is always on duty, shops in all weather, corrects mistakes, and hastens deliveries. It save letter writing, orders the dinner, invites the guests, reserves the tickets, and calls the carriage. It makes appointments, changes the time, cancels them altogether and renews them. It calls the expressman, calls the cab, and instructs the office. It invites one’s friends, asks them to stay away, asks them to hurry and enables them to invite in return . (Fischer, 1992, p. 67)

    Negative Aspects of the Telephone

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    A 1929 comic of the problems created by combining the telephone

    and the television.

    (Pierce, 1990, p. 235)

    When telephones first became available to the public, many people were afraid that other people could listen in on their conversations. This actually did happen on party lines where more than one household shared a line with other households. Also some operators in small communities listened in on conversations because they were nosey or had a lot of time on their hands with nothing else to do. Telephones also allowed people to spread the news quicker, but the news was sometimes just gossip.

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    An 1883 drawing of the future showing a

    woman socializing by air-car despite

    the large number of telephone lines.

    (Pierce, 1990, p. 224)

    Users of cell phones today have been warned that the amount of microwaves being beamed through their heads may be damaging nerves. Telephone poles with hundreds of wires became common in large cities and were very ugly to look at. Governments and telephone companies often fought about burying cables under the street. Cities wanted the lines out of sight, but did not want the streets torn up. Telephone companies did not want to bury cables because it was easier to repair a cable if it were on a pole. Many old phones were buried in wells, but some of the metals in these telephones leaked into the water supply and poisoned the water.

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    A businessman listening to an Automated Answering System .

    Companies try to make the caller choose who they want to speak

    with to save the receptionist or operator time.

    Many times, the Automated System is too complicated or confusing.

    I think the telephone has actually made life more complicated, also. It used to be that you could just pick up the phone and make a call and be connected. Now, you might get a telephone system that asks you to press numbers to get to an extension, which has more numbers to press to get to another department, which has more numbers to press to get to a person, who usually isn’t there and you have to leave a voice message. You can get lost in phone system hell. Phones also do more things. You need to know how to program your phone’s numbers into the address book in the phone; how to work the games if you want to play them; how to dial up the internet to get your voice mails; how to keep your calendar. All very convenient, but all very confusing. The phone has saved many hours of time and made it possible to do many things at the same time. This is called ‘multi-tasking.’ You can eat your lunch, make a telephone call, type an e-mail into the computer, and carry on a meeting all at the same time. This also means that you are also expected to do four times the work that you would have been able to do 40 years ago. Many people get burned out by how much they need to know and how fast they need to work just to keep up with the changes. This is especially true for people who were born before the invention of many of the telephone off-shoots, like facsimile machines, teletype machines, cell phones and computer systems. All of these save time, but make life harder because special skills need to be learned to use the equipment. . (The telephone) interrupts you when you want to be alone (like when you’re trying to sleep, take a shower, or relax). Salesmen and telemarketing companies use the phone to sell items that they would have had to sell door-to-door about 30 years ago, and they call at all times of the day and night. There are now laws that state when companies call sell over the phone, and that they have to take you off their list if you ask to be taken off. Many people I know put an answering machine on their telephone lines so they can listen to who is calling before they decide to pick up the telephone. Telephone companies also offer services for a telephone to display the telephone number of the incoming call (Caller ID). A person can just look at the telephone display, decide whether that ID is someone they know and want to talk to, then decide whether they want to answer the call. (D. Schoelles, 2001)

    Even Alexander Graham Bell refused to have a telephone in his workroom so he would not be interrupted. (Eber, 1982, p. 80)

    Mark Twain sent a Chrismas greeting in 1890, which many people have grown to agree with:

    It is my heart-warmed and world-embracing Christmas hope and aspiration that all of us, the high, the low, the rich, the poor, the admired, the despised, the loved, the hated, the civilized, the savage (every man and brother of us all throughout the whole earth), may eventually be gathered together in a heaven of everlasting rest and peace and bliss, except the inventor of the telephone.

    . Most people saw telephoning as accelerating social life, which is another way of saying that telephoning broke isolation and augmented social contacts. A minority felt that telephones served this function too well. These people complained about too much gossip, about unwanted calls, or, as did some family patriarchs, about wives and children chatting too much. Most probably sensed that the telephone bell, besides disrupting their activities, could also bring bad news or bothersome requests. Yet only a few seemed to live in a heightened state of alertness, ears cocked for the telephone’s ring – no more, perhaps, than sat anxiously alert for a knock on the door. Some Americans not only disliked talking on the telephone but also found having it around disturbing, but they were apparently a small minority. Perhaps a few of the oldest felt anxious around the telephone, but most people . seemed to feel comfortable or even joyful around it. . Sociologist Sidney Aronson may have captured the feelings of most Americans when he suggested that having the telephone led, in net, to a ‘reduction of loneliness and anxiety, and increased feeling of psychological and even physical security’. (Fischer, 1992, p. 247)


    Telephone Systems UK Nationwide Installation from Phones4Less, telephone answering machines.#Telephone #answering #machines


    Telephone Systems Nationwide

    We install business telephone systems, UK wide, including IOM and Channel Islands. The help desk is based in the North West of England but most of our telephone systems are installed within London and the South East. Our telecoms engineers cover the whole Country in supporting telephone systems

    Telephone Systems of all Sizes

    Most of our office telephone systems are between 5 and 30 extensions as these sizes of businesses make up the lion share of commercial organisations inside the United Kingdom. Our largest telephone systems are within the public sector and one has in excess of 1500 end points on their networked telephone systems. But most of our office telephone systems, uk based, are deployed for the private sector where our small telephone systems user, a kebab shop, has only 2 telephones on their telephone systems per branch. We also sell the components needed to set up a cordless business telephone system. These would be perfect SOHO telephone systems, home business telephone systems or just great regular home telephone systems. If you would like to know more about possible house telephone systems, please browse our DECT category or call one of our sales team.

    Discounted Telephone Systems

    We discount our telephone systems by 25% from the RRP. Future add-ons to telephone systems are also reduced by 25%. Our cheap office telephone systems are cheaper because we have a lower cost of sale, no delayed payments and we are a completely cash funded firm. We even buy all of our fleet cars for cash so that we have the lowest of overheads.

    Telephone Systems History

    The company have been a Samsung telephone systems UK dealer since start-up and are Samsung Platinum partners. This means that we hold in stock all Samsung telephone systems parts and have audited processes in handling telephone systems faults.

    Telephone systems and telephony platforms have been our core activity from opening for business in 1992. We have been supplying telephone systems via our Phones4Less website beginning 2000. Telephone systems are put in and maintained by our own trained telecoms technicians who have qualifications in VoIP, computer telephone integration (Cti) and other higher level telecommunications technologies.

    So if you are looking for cheap business telephone systems, or any kind of Samsung telephone systems, look no further. We are telephone systems professionals. Telephone us now for help in pricing telephone systems on 0800 0086665.

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    UK Telephone Wiring, telephone answering machines.#Telephone #answering #machines


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    This article explains how to wire a UK telephone extension. You are allowed to install extension wiring so long as the connection to the master socket is via a plug, or in the case of the master socket with a detachable lower half, via the connectors on that section. If you decide to connect directly to the master socket or install/replace a master socket you should be aware that you are in breach of your licence to use the phone service and your service provider may charge if they have to come to rectify a fault caused by your efforts (it is rare for them so to do unless you have been really ham fisted).

    NEVER connect un-approved devices which take power from the mains to the telephone system. Even if you survive the mains on the cabling the poor wireman sitting in a muddy hole some way away trying to find a fault may not.

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    This is what a typical master socket looks like. You must have one of these at the point at which BT wiring ends and yours begins.

    Master sockets should not normally be used for extensions.

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    Extension (Slave) Socket.

    All extension sockets are like this. Note absence of ringing capacitor and surge arrrester.

    The connectors shown are Insulation displacement types (IDC), Extension sockets (especially if bought in DIY sheds) often have screw terminals.

    Telephone answering machines

    Fixed Upper section

    This is the BT supplied NTE5 master socket found in many installations, this particular one is made by Austin Taylor ( http://www.austin-taylor.co.uk/ ). Internally it is functionally similar to the master socket above but the components are protected by a plastic cover.

    User removable lower section

    Telephone answering machines

    When the front screws are removed the complete lower portion of the socket including the IDC connectors for user wiring can be pulled out. They connect to the back plate by means of a fixed plug. The fixed plug is a standard BT plug and socket and allows all the internal wiring to be easily isolated for fault finding. A normal phone can be plugged directly into the socket remaining in the wall to test if the line is OK.

    Telephone answering machines

    Wiring inside a master socket

    Telephone answering machines

    Although pin 4 has no function in a domestic installation it is usually connected for the sake of neatness. The quality of wiring carried out by many older BT wiremen is often approaching art in its perfection.

    The BT Drop Cable (The cable coming from the outside world)

    Which way around they are connected usually doesn’t matter but as Rick Hughes kindly pointed out some modems (especially older USA sourced ones) and some answering machines are fussy about polarity, so it’s wise if possible to check the voltage on the line and connect -48V to the B leg (J2) and 0V to the A leg (J5).

    Usual Cable Colour

    Blue with White Bands

    Speech and Ringing

    Orange with White Bands

    White with Orange Bands

    Not used but usually connected for neatness

    White with Blue Bands

    Speech and Ringing

    An Important Note on Colour Codes

    The colour code shown above is the one which would normally be used by BT. HOWEVER it isn’t always adhered to, especially if internal wiring in a new house has been installed by an electrician or it’s been done or modified by previous occupants.

    You should never rely solely upon the colour code – always check both ends of the cable.

    The Nice Thing About Standards Is That There Are So Many To Choose From

    Just when you thought you understood it all, a brief word on plugs. The standard plugs encountered are the small RJ11 found on line cords at the telephone or modem end and the BT431A plug at the socket end. On RJ11 it is usual for the centre two pins to carry the signal, on BT431A it is the outer two.

    By a masterpiece of technical superiority between them the BSI and BT managed to number the 431A plug in the British Standard as a mirror image of the socket, so when inserted pin 1 on the plug goes to pin 6 on the socket, pin 2 to pin 5 and so on.

    Telephone answering machines

    As the pin numbering isn’t shown on the plug you might ask why I’m confusing the issue. Simply, many packets of plugs in the DIY sheds come with a little diagram on the back which often follows the BS numbering. If you do the logical thing and put a plug on assuming the numbers are as on the socket the phone may not ring (and, as Adrian Graham who asked for this section to be included found out, without knowing the numbering is askew much pulling of hair, weeping and gnashing of teeth can occur as you try to find the fault).

    Looking at the plug with the contacts uppermost the BT numbering is shown above with some common colour codes. That on the left is the older BT colour code, that in the centre is the one more commonly seen now, and that on the right is often found on modems, imported phones and Sky/On digital boxes with only two connectors.

    A simple way of remembering the correct orientation for the BT plugs if you like mnemonics is Ring on the R ight. When you are holding the plug as shown in the diagram with the latch on the right the ring terminal (4 on the plug, 3 on the socket) is always just right of centre.

    Note that with the two rightmost 2 wire examples in the diagram going from RJ11 to BT will involve the colour code going “wrong” at one end or the other unless a junction box or joint is used. If the lead has a BT adapter at one end the colour swap is usually made there, USR tended to swap it in the RJ11 plug, others do their own thing. NORMALLY the center two pins on the RJ11 are connected to the outer two (2 and 5) at the BT end. No matter what coloured wire is used the two wires always go to pins 2 and 5 at the BT end however it isn’t safe to assume they ALWAYS go to the center two at the RJ11 end.