Call Center Technology – Voice Broadcasting And IVR Services and Systems, call


Voice Broadcast And IVR Solutions

Call answering services Database Systems Corp. (DSC) has been in business since 1978 and is a leading technology provider for call centers including automated phone systems as well as hosted phone services. Our phone systems contain state-of-the-art technology that supports voice broadcasting and IVR (interactive voice response) applications.

History Of Success

DSC has been providing its customers with computer technology software and systems since its inception. DSC clients include international corporations, governments, educational institutions, local communities, and small businesses alike. From database design to complete computer system and phone system integration, our products have met or exceeded the expectations of our clients.

Database Systems Corp. Technology

Database Systems Corp. is unique in that we provide call center phone systems and outsourcing services. Combine this with our experienced application development team, we can deliver both off the shelf solutions and customized turnkey applications.

Phone Systems

Call answering services To deliver phone applications and services, DSC has developed two series of phone systems. These systems are used exclusively at our own call centers and are provided directly to our clients. Our computer telephony software and systems support as few as four analog phone lines to hundreds of digital lines.

Call Center Outsourcing Services

Call answering services DSC provides phone services including IVR outsourcing and voice broadcasting service at our own managed call centers.

These centers provide secure and redundant environments for the maximum protection of our outsourcing clients. From small calling campaigns to projects that require broadcasting millions of calls, our call outsourcing center can do the job!

Application Development Services

Call answering services DSC has a proven record of delivering successful phone applications in a wide variety of industries.

Computer Telephony Products

Computer Telephony Integration (CTI), is a concept that enables computers to know about and control phone functions such as making and receiving voice, fax, and data calls. The integration of telephone software and computer systems is a major development in the evolution of the automated office. DSC is a leading provider of computer telephony phone systems and software. Our call center softphone places shared telephony functions on the user’s desktop.

Interactive Voice Response

Call answering services Interactive Voice Response (IVR) automates the personal interaction of telephone callers with the computerized phone system. Automated phone systems have used voice recorded prompts and menus to present information to callers. Touch-tone telephone keypad entries are gathered from the caller to collect information and navigational data.

Voice Broadcasting

Voice broadcasting is a mass communications technique that can send phone messages by computer to hundreds or thousands of call recipients at once. This technology has both commercial and community applications such as notification and call reminders.

Manage Voice Broadcasting Using Your Smartphone

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Contact Us Today

Contact DSC for a FREE analysis and quote and to learn more about our call center services and phone systems.

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Retain customers with 24/7 answering services, generate leads with inbound call sales services and see your results in real time with advanced reporting. Start your 7-day free trial and enjoy the benefits of AnSer. Call center solutions to keep your business open 24/7.

Industries We Serve

AnSer provides inbound call serices to help small business scale , and helps large business provide authentic, localized customer service with call center services. Answering services ensure you never miss a client call or potential lead. Get a quote on the right plan for your business, and switch your business to always on.

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and Call Center Solutions

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Winner of the 2017 Award of Excellence for the 11th year in a row

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Retain customers with 24/7 answering services, generate leads with inbound call sales services and see your results in real time with advanced reporting. Start your 7-day free trial and enjoy the benefits of AnSer. Call center solutions to keep your business open 24/7.

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AnSer provides inbound call serices to help small business scale , and helps large business provide authentic, localized customer service with call center services. Answering services ensure you never miss a client call or potential lead. Get a quote on the right plan for your business, and switch your business to always on.

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The Best Answering Services

Setup Billing

Industry-Specific Services

Answering Services Review

The top performers in our review are AnswerConnect, the Gold Award winner; AnswerAmerica, the Silver Award winner; and XACT Telesolutions, the Bronze Award winner. Here s more on choosing a system to meet your needs, along with detail on how we arrived at our ranking of the top 10 answering services.

What are Answering Services?

If you have a high volume of incoming telephone calls that you can t quite handle, but you don t want to hire more personnel, an answering service could be useful in providing your patrons with customer service, freeing your staff to handle other duties. Answering services provide real people to answer your phone calls, take messages, set appointments, handle sales and more. These services are popular in many industries, and can be especially useful in health care and retail, specifically in the small- to mid-market range.

The answering services we ve reviewed here handle inbound calls. If you re looking for outbound call services as well as inbound, or if you want to focus on lead generation services and sales, see our Call Center Services review. For more information on Answering Services, check out these articles.

How Answering Services Work

Answering services can help you provide customer service without overtaxing your existing staff or requiring you to hire new personnel. Their professionals can answer questions and resolve customer complaints, even after regular business hours.

All of the services on our lineup answer incoming phone calls and customer questions by following a script you provide to the service. You can put as much or as little information into these scripts as you d like. Most of these companies have customizable options so that agents have as much knowledge about your product or service as you want them to have.

How Answering Services Bill

Answering services vary in how they bill services. Most of the services we reviewed bill by the minute, which works especially well if your incoming calls tend to be short. NovusCall is the only service on our list that bills per phone call, which is beneficial if your incoming calls tend to be longer.

Regardless of the billing structure, you should make sure that the answering service you choose does not count spam calls, hang-ups or misdials toward your allotted monthly time or call volume. Most of the services on our list don t charge for these types of calls.

All of the services on our lineup are based in the United States. They all provide daily reports, toll-free or local numbers (though some may cost extra), call patching and strong customer service.

When using a phone answering service, it s important to remember that while not hiring extra personnel may be helpful to you, not all services will be equally helpful to your customers. It s important to make sure beforehand that the answering service will meet the needs of your customers. For example, if your customers need to make appointments, make sure the service you choose offers that function.

Likewise, if you need an answering service to process orders, be sure to give the company plenty of information so it can train its agents to answer calls to your and your customers satisfaction. It is also important to make sure that a company s customer service is top notch. Otherwise, your customers might find the service they receive lacking, which may affect whether they work with you again.

What We Evaluated, What We Found

When we looked at answering services, we evaluated each service in four different categories: Setup and Billing, Service Options, Industry-Specific Services, and Help and Support. All 10 of the services we evaluated offer order processing and accept orders by entering your customers information into the front end of your existing website. Some products, like 1-888-GO-ANSWER, also offer lead-generation services.

We evaluated how long it takes your account to be activated. A shorter setup time means you ll be up and running quickly. NovusCall can usually activate your account the same day. However, note that faster isn t always better. For example, if agents that will be answering calls require specialized training on your product or services beyond what a script will provide, a longer setup time will allow for adequate training.

Most of the answering services we reviewed have competitive setup fees that go toward software and training. VoiceNation s basic plan has no setup fee, however, which could be helpful if you re on a tight budget. AnswerAmerica also does not charge a setup fee.

The majority of answering services bill based on a set number of minutes each month; that is, an estimated number of minutes the service s employees will spend answering calls and engaging with your customers.

While the services we reviewed have several different plans available, an average plan across the board is 500 monthly minutes of call time, which equates to about 150 calls. Most of the services we reviewed charge by the minute; NovusCall charges by the call. The cheapest plan for 500 minutes or 150 calls is offered by AnswerAmerica.

We also considered the service options provided by each company. In our evaluation, we included whether bilingual options, mainly English and Spanish, are offered and if the answering service is available 24/7. All but one of the services we reviewed answer calls all day, every day, which means they can offer service to your customers even when your business is closed. Most of these companies also offer online account access so you can easily view messages and reports. MAP Communications offers especially useful reports full of analytics and other information.

Besides what the services offer to your customers, we also looked at what they offer you, the business owner. Most offer to help you with script development, and most offer month-to-month options that don t require a long-term contract.

All of the services on our list send daily reports to you about the calls they receive, they transfer calls to you as needed, and they send you messages via email, text and fax. All of these services have domestic locations in the United States, and you can email them or call with any questions, comments or concerns you have.

Answering services can be a popular choice for medical offices, and we ve highlighted the companies that offer specialized services to medical offices of all sorts. One of the most important features for a medical answering service is HIPAA compliance because it can ensure the safety and security of patient information and may help you avoid lawsuits. Almost all of the services we reviewed follow HIPAA regulations. Stericycle Communications takes it further and has its own HIPAA team to ensure its processes are HIPAA compliant. It also trains its employees on HIPAA protocols regularly.

Also for medical practices, the service you choose should have the capability of scheduling patient appointments. Most answering services will use your scheduling software. Others, like MAP Communications, prefer online systems such as Google Calendar or Yahoo Calendar. Many answering services include appointment setting in the cost of their services, but some charge extra, so check for extra fees before deciding on a service.

Order processing is another common feature answering services provide. All 10 companies we reviewed provide this. Some charge extra for it, while others include this service in their basic plans. Be aware that not all companies process orders the same way. Most companies enter your customers information into the front end of your website. Others, like Professional Communications Messaging Service, offer their own software, in addition to yours, as an alternative to processing orders. This can be helpful if you don t currently have a website with a shopping cart or other established software to help with order processing.

The best answering services offer email, FAQs and live chat to answer your questions. We also evaluated our own experiences with each service, including who was most likely to give us a surplus of information without significant delays and without transferring us to different people. AnswerConnect and NovusCall provided especially high-quality customer service. Overall, we had a positive experience with each of the companies, though some were more responsive than others.

Each service on our top 10 list is worth considering. The best answering service for your business, however, depends on the features and extras you re looking for. If you want a service with solid customer service, Xact Telesolutions is a good choice. Stericycle Communications is especially well suited for medical services, and Professional Communications Messaging Service has strong features for order processing.


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Telephone Answering & Virtual Receptionist Services

Our Virtual Reception offers so much more than just telephone answering! Our friendly team are ready to show you how.

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    Alltel Live Phone Answering

    Live telephone answering is a virtual reception service that answers calls for busy entrepreneurs and businesses. When activated, calls to your designated numbers are redirected to a professional operator who answers in your business name. A virtual receptionist takes a message and sends it to you immediately via SMS and email, or connects the call to you based on your availability.

    Running a business is a juggling act and marathon mashed up into one. By trying to do everything yourself, other aspects of your business may suffer. Alltel Live Phone Answering services helps you manage your time and resources more efficiently by taking one thing off your plate, and giving you the freedom to focus on other tasks which are crucial to your operations without blowing up your overhead costs.

    Unlike voicemail and other automated messaging services, a live answering service keeps customers at ease, simply by having a real person at the other end of the line. Our operators are all native speakers and based locally in Australia, so your messages never get lost in translation.

    How will Alltel handle my calls when I can’t?

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    What is Messages 24/7?

    Messages 24/7 is a telephone answering service available 24 hours, 365 days a year. Australian-based operators answer for a specific person/department, and forwards the message immediately via SMS and email.

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    Sole operators, small companies, tradies, and startups looking for a basic live phone answering service as a call overflow or after-hours option for their business.

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    What is Team Messenger?

    Team Messenger is a team answering service for multiple people or departments within a business. Messages are taken and relayed to the appropriate person or team via SMS and email.

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    Medium-sized and growing businesses looking to share calls and work more effectively within their organisation. This service is also highly recommended for sales, support, and emergency response teams.

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    What is Reception Connect?

    Reception Connect is a complete virtual reception service that answers calls and checks your availability before connecting the call to you, or takes a message when you’re unavailable.

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    • Our team not only has a passion for customer service, but we can deliver on it with a fully bilingual answering service.
    • Using our proprietary software, we can offer unlimited call scripting that enables our team to fully assist your customers with nearly any request.
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    • 20% of all ‘new’ business comes in by phone and 80% of callers will not ring back if they can’t speak to someone – are you missing valuable opportunities?
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    Phone Answering – Robots or Humans?

    If you are running a business, you will more than likely have had complaints from customers about their inability to contact you or someone at the office when they needed you. Most companies, no matter their size, have had this problem. When a customer is frustrated that they are unable to reach you or one of your staff, you might find that the person is no longer a customer because they will take their business elsewhere. Research has shown that the majority of people trying to get in touch are not willing to leave a message on an answer phone, which means that companies are losing out on when a call answering service is not available.

    With this in mind, you need to be able to provide your customers with a person with whom they can speak whenever they need to. This is where phone answering services can help you. Telephone answering services can give your business a constant link to the outside world seven days a week, 365 days a year if necessary. Once they have spoken to somebody, even if they are later routed to your voicemail, the customer will be happy that he or she was able to have a conversation with a person rather than an automated voice.

    Telephone Answering Services – Saving the Day!

    As this is a problem many companies have had to deal with, you may be wondering if there is a way you can avoid this situation yourself. As already suggested above, there is a solution to this problem thanks to the telephone answering services provided by virtualreceptionist.co.uk.

    If you look through their website you will find a whole range of services which will make your company more professional and always in touch with the customer.

    You can choose to hire a virtual receptionist for your needs, which means you won’t have to worry that your customers and clients are unable to get in touch with someone from your company. With their call answering solutions you will be able to provide a better service and experience for your customers thanks to the professional telephone answering services. Once you have been using the call answering system, you will find that you will retain far more customers than in the bad old days when you had to rely on an answer phone.

    It is important to the success of your business that you choose a virtual receptionist company that will be able to offer call answering when you need it. By having someone available to answer your phones 24 hours a day, your customers will be able to leave messages on their schedule rather than yours. So, to summarise, when you choose one of the services from virtualreceptionist.co.uk you can be sure that your customers will not have to be put on hold for an overly long time, and they will not have to face another answering machine. You can also choose one of the other services offered by virtualreceptionist.co.uk, such as mail shot and telemarketing services. You will find that there is a wide range of solutions guaranteed to make your business even more professional and more attractive to your customers.

    What Can Telemarketing Services Do for You?

    Putting it in a nutshell, telemarketing services cover a wide variety of call centre solutions. These can include telesales, business to business (b2b) telemarketing, lead generation and virtual assistant services. The versatility in the services offered means that telemarketing services companies have managed to make themselves as indispensable to business world as delivery companies and freight forwarding providers.