ACT WorkKeys – Job Skills Test for Employers and Career Seekers #question


#answer keys

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WorkKeys

Educators

Using WorkKeys in your classroom

If students are going to be adequately prepared for the workforce, they need to understand the requirements for jobs they are considering. WorkKeys helps students determine the skill levels required for various jobs.

An increasing number of states are recognizing the importance of statewide WorkKeys testing, reexamining state standards and the content taught in high school to ensure that they focus on college and career readiness skills. The ACT ® test and WorkKeys assessments are recognized as the leading educational assessments for use in statewide testing.

States Using the ACT and WorkKeys

Alaska
Public high school juniors take WorkKeys assessments in Reading for Information, Applied Mathematics, and Locating Information under a program called Alaska Career Ready. The goal of Alaska Career Ready is to provide families with a free resource that helps them prepare their students for the world of work. Students are eligible to earn the ACT National Career Readiness Certificate.

Michigan
High school juniors take the Michigan Merit Exam (MME), which includes state-developed tests, the five tests in the ACT with writing, and the WorkKeys Applied Mathematics, Reading for Information, and Locating Information assessments. Students are eligible to earn the National Career Readiness Certificate.

North Dakota
High school juniors are required to take either the four multiple-choice ACT tests or the WorkKeys Applied Mathematics, Reading for Information, and Locating Information assessments. Students are eligible to earn the National Career Readiness Certificate.

Wyoming
High school juniors are required to take either the four multiple-choice ACT tests or the WorkKeys Applied Mathematics, Reading for Information, and Locating Information assessments. The cost for either set of assessments for all students is paid by the state. Students are eligible to earn the National Career Readiness Certificate.

Workforce Developers

Partnering for a stronger workforce

Business executives and economic development consultants work to identify the best locations for expansion and relocation. The availability of skilled labor is a critical factor in making these decisions.

A growing number of states, communities, and organizations are choosing WorkKeys and the National Career Readiness Certificate as the foundation for career readiness initiatives that energize their economic development and workforce strategies.

Together WorkKeys and the NCRC help communities and economic developers:

  • Encourage businesses to stay in the community
  • Increase the tax base through more profitable business partners
  • Decrease unemployment rates
  • Improve the quality of life for community residents
  • Provide focused education and training to meet both individual and organization goals

Learn more about the NCRC

Industry Associations

ACT partners with associations and advocacy organizations representing the needs of industry sectors to develop national skills credentialing systems.

Using WorkKeys and the National Career Readiness Certificate as a foundation, industries can build credentialing systems, such as the Manufacturing Skills Certification System, that promote career pathways. After this, ACT research tools and analytic expertise can help inform ongoing skills development. This allows individuals to match their career development with evolving workplace needs.

The Manufacturing Institute

The National Career Readiness Certificate is the world-class market leader in ensuring young adults are equipped with the basic academic skills necessary to pursue additional education, training, and employment in the manufacturing industry. The partnership between the NAM and ACT is critically important to begin addressing the workforce crisis.

Emily Stover DeRocco, former president of The Manufacturing Institute and senior vice president of the National Association of Manufacturers.

The National Center for Construction Education and Research (NCCER)

The WorkKeys assessments ACT has built and refined over almost 20 years of solid research in the workplace will help indicate that our trainees are ready and able to succeed. The assessments and the National Career Readiness Certificate provide a consistent measure of skill levels and help identify specific training needs.

—Don Whyte, NCCER president

The Center for Energy Workforce Development

It is imperative that we understand what it will take to get potential candidates properly trained and ready to move into entry-level positions as quickly as possible. ACT’s workforce development solutions, including WorkKeys assessments and the National Career Readiness Certificate, as well as their international reputation as a data-driven assessment firm, makes them an ideal partner for CEWD as we begin the process of building tomorrow’s energy workforce.

—Ann Randazzo, CEWD executive director

Partner with ACT

ACT workforce development solutions match any industry competency model.

Contact us to learn how partnering with ACT can help you prepare individuals to build career pathways in your industry.


Sports Administration Degree Programs with Career Info #sports #administration #degree, #sports #administration


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Sports Administration Degree Programs with Career Info

Essential Information

People who have an interest in sports, but more talent for organization and management than athletic ability, are especially good candidates to pursue a degree in sports administration. A bachelor’s degree program in sports administration integrates concepts from business administration, health and athletics to prepare students for an array of supporting roles in the sports industry. Graduates can pursue mid-management or coordinator positions in schools, camps, sports marketing companies or fitness centers.

A master’s degree program in sports administration addresses the financial, managerial, organizational, promotional and legal challenges of administering a sports facility, sports program or recreation program. Sports administration curricula are structured to provide practical experience through internships and a theoretical and conceptual foundation through academic courses in marketing and promotion, media relations, organizational structure and finance. Senior management positions in sports marketing firms, sports manufacturing companies, consulting firms, professional sports organizations or sports agencies could be explored by those holding a master’s degree in sports administration.

Bachelor’s Degree in Sports Administration

Event management, facility management, marketing and sports law are among the relevant topics addressed in a 4-year degree program’s curriculum. Many programs require completion of an internship or practicum. Some allow students to choose a concentration, such as coaching.

A high school diploma or GED is the primary admission requirement for a bachelor’s degree program. Additional requirements may include taking a semester of undergraduate general education courses and passing with at least a ‘C’ average.

English, accounting, economics and courses in the arts and humanities may be part of the general education component of a bachelor’s degree program. Courses specific to sports administration might include:

  • Sports administration introduction
  • Kinesiology introduction
  • Sports psychology
  • Health and recreation program planning
  • Sports law and ethics

Find schools that offer these popular programs

  • Kinesiology and Exercise Science
  • Physical Education and Health
  • Sport and Fitness Management
  • Sports Medicine

Master’s Degree in Sports Administration

At the master’s level, students can expect to take courses emphasizing upper management responsibilities and organizational leadership. Some programs offer a dual degree option in business administration and sports administration or law and sports administration. A master’s degree is typically earned in two years.

Applicants to a sports administration master’s degree program need to have completed a bachelor’s degree with a grade point average from 2.7-3.0. The degree may be in any subject, but some programs may require enrollees to take business courses if their degree wasn’t in a business-related subject.

The core component of a master’s degree program may feature business administration courses with a sports emphasis. Students are required to complete a practicum and take electives like sports administration research or modern sports issues. Sports administration courses may include:

  • Sports marketing and promotion
  • Contract negotiation
  • Media relations
  • Sports finance and fundraising
  • College and professional sports
  • Sports research and statistics

Popular Career Options

Graduates of a bachelor’s program in sports management have leadership, problem-solving, management, communication and critical-thinking skills that are necessary to work in the sports industry. Possible employment opportunities for bachelor’s degree holders include:

  • High school coach
  • Facility manager
  • Assistant athletic director
  • Event coordinator
  • Sports camp director

Employment Outlook and Salary Info

Earning a master’s degree in sports administration qualifies degree holders for a range of high-level positions in school athletics, professional athletics and recreation management. Over the 2014-2024 decade, employment of recreation workers will grow 10% (faster than average for all occupations), and employment of college and university athletic directors – categorized as postsecondary education administrators – will grow 9%, according to the U.S. Bureau of Labor Statistics (www.bls.gov. ).

According to Payscale.com, most recreation supervisors earned $31,827-$62,563 per year as of October 2016, while most parks and recreation directors earned salaries of $32,207-$96,439 and athletic directors earned $36,452-$95,901 per year.

Continuing Education Information

The highest level positions related to sports administration are more likely to go to candidates who have earned a master’s degree. A broad selection of schools offer master’s degree programs in sports administration. Some offer MBA programs with a sports management focus.

Sports administration degree programs at both the bachelor’s and master’s levels give students training in the fields of business and organizational management. Some bachelor’s degree graduates can take such jobs as high school coaches or facility managers, while others may pursue master’s degrees to prepare for employment in high-level management and administration positions.

Next: View Schools

Training in sports psychology typically focuses on the mental and physical processes related to athletic performance. Find out.

Sports medicine certifications are generally optional credentials that demonstrate specialized competence. Continue reading for.

A career in sports writing requires little formal education. Learn about the training, job duties and requirements to see if.

Learn about the education and preparation needed to become a sports photographer. Get a quick view of the requirements as well.

  • EdD in Organizational Leadership – Health Care Administration
  • M.B.A. with an Emphasis in Sports Business
  • MBA: Health Systems Management
  • MS in Health Care Administration
  • Master of Public Administration – Health Care Management
  • BS in Sports Management
  • BS in Health Sciences: Professional Development & Advanced Patient Care
  • Bachelor of Science in Behavioral Health Science
  • BS in Health Care Administration
  • Bachelor of Science in Behavioral Health Science with an Emphasis in Trauma
  • View more
    • Doctor of Psychology – Sport and Performance Psychology
    • Doctor of Psychology – Health and Wellness Psychology
    • Master of Arts in Psychology – Sport and Performance Psychology
    • Master of Arts in Psychology – Health and Wellness Psychology
    • View more

  • Social Worker: Summary of Career Training for Social Workers #clinical #social #worker


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    Social Worker: Summary of Career Training for Social Workers

    $42,170 annually for mental health and substance abuse social workers;
    $42,350 annually for child, family, and school social workers;
    $52,380 annually for healthcare social workers

    Source: *U.S. Bureau of Labor Statistics (BLS)

    Job Summary

    According to the U.S. Bureau of Labor Statistics (BLS), social workers primarily work for government agencies as well as social assistance and healthcare agencies. They might also work in schools, churches or community organizations. They can specialize in such areas as family and school, medical or public health and mental health or substance abuse, as per BLS. Their role may require them to plan or develop policies, help families through social conflict or find day care. Social workers can obtain membership with the National Association of Social Workers or the Association of Social Work Boards (ASWB).

    Career Training

    A bachelor’s degree is the minimum degree required for entry-level employment in social work. Advanced education and experience are necessary for licensure at more advanced levels in the field. Students in a Bachelor of Social Work program need to complete a specific number of hours in a social-work practicum. Common course requirements include the study of human behavior and research methods. With a bachelor’s degree, an individual can qualify to be employed as a social worker or enter into a Master of Social Work (MSW) program.

    A Master of Social Work program focuses on clinical skills and developing relationships with clients. These programs take two years to complete. Common course requirements include two semesters of generalist practice, field seminars and study of social welfare policies. During the second year, it’s not uncommon for graduate students to begin clinical practice with individuals and groups.

    Licensure Information

    According to the ASWB, jurisdictions may regulate licensure through four levels of social work, including bachelor’s, master’s, advanced generalist and clinical. The last two levels require an MSW and two years of experience, either supervised or direct clinical. The BLS notes that every state or jurisdiction may have its own requirements regarding licensure or certification. Applicants are encouraged to graduate from a social work program accredited by the Council on Social Work Education, although it’s not required.

    Salary and Employment Outlook

    The BLS reports that social workers could see employment opportunities increase by 12%, overall, during the 2014-2024 decade. Social workers’ salaries also vary according to their area of specialization. As of 2015, the BLS reported that healthcare social workers earned a median annual wage of $52,380, while child, family and school social workers earned slightly less at $42,350. The median annual salary for mental health and substance abuse social workers was $42,170, according to the BLS.

    Individuals interested in becoming a social worker should obtain a bachelor’s degree to enter the field and a master’s degree to perform clinical work. Social workers must also have the proper licensing and certification. Job growth in this field from 2014 to 2024 is projected at 12%, which is faster than average.

    Next: View Schools


    Part-time MBA #mba,japan,business #school,tokyo,graduate #school,programs,part #time #mba,full #time #mba,pre #mba,management,training,globis,asia,entrepreneurship,entrepreneurial,network,global,international,innovation,creation,leader,leadership,venture #capital,publication,career,start-up,scholarship


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    MBA in Japan – GLOBIS University – Tokyo

    Why the Part-time MBA?

    The Part-time MBA is a two-year management degree designed for maximum flexibility, allowing students to upgrade their skills and build a powerful network, without disruptions to work and other commitments.

    Classes are held on weeknights and weekends, and can be taken on-campus, online, or a combination of both.

    Whether you’re looking to move up in your current company, expand your career opportunities, or just find a clearer direction in life, this program will help you achieve your goals as easily as possible.

    Start now with just one course in our Pre-MBA Program (on-campus or online):
    LEARN MORE

    As an Part-time MBA student, you will have access to the following:

    1. One of Japan’s best business networks. with students of different nationalities and professional backgrounds
    2. A highly flexible program designed for working professionals
    3. A practical curriculum of highly interactive, case-based courses facilitated by top business professionals, and guided by GLOBIS’ strong ties with industry leaders
    4. The guaranteed quality of an MBA that is consistently ranked as one of Japan’s best
    5. The opportunity to explore your true passion and find your personal mission in life

    Plus many more benefits. To learn more about your opportunities at GLOBIS, join an upcoming event or arrange a personal consultation .

    • Curriculum
    • Example Course Schedule

    • Student Profile
    • Student Interviews

    • Admission Requirements
    • Admission Process
    • Application Documents
    • Key Dates for Admission
    • Preliminary Screening

    • Cost Summary
    • Scholarships/Loans
    • Education and Training Benefits System


    Sun life annuities #retiree, #investments,pre #retiree,beneficiary,enjoying #retirement,customer,annuities,financial #strategy,applicant,young,prospect,planning #for #retirement,mid #career,retirement


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    Pension-like income. Since careers have changed, but retirement hasn’t.

    Some people take advantage of annuities to grow savings, while others use them to generate guaranteed “paychecks” for life. Regardless of what you use them for, annuities enable people to enter retirement with confidence—especially when they’re backed by the financial strength of New York Life. Explore our top options, and let us help find the right annuity for you.

    Try Tax-Deferred Growth in the Market

    Variable annuities can help you make tax-deferred investments in the market. You can also purchase protection and create a legacy.*

    See How to Steadily Grow Your Savings

    Fixed annuities provide a guaranteed interest rate to help your savings grow safely, no matter what happens in the market.*

    Convert Your Savings into Secure Income, for Life

    With Guaranteed Income Annuities, you can have regular “paychecks” after you stop working. So you receive income for life, no matter what.*

    You work hard to save for retirement. An annuity can make your savings work just as hard for you.

    Good news: People are living longer than ever before. So your retirement savings need to last longer than ever before. Also keep in mind that traditional sources of retirement income like Social Security are often inadequate. So putting plans in place for now and later is essential, and annuities can be a powerful tool. With greater security, an annuity can help make your savings last longer than they otherwise could.

    Annuities are a way to pay yourself forward.

    Typically, when you purchase an annuity contract, you make a payment in exchange for a future stream of income. If you’re still saving for retirement, know that the earlier you save the more retirement income you’ll likely have to enjoy in the future. If you’re already retired and want to start receiving income immediately, you could make a one-time payment to fund the annuity. Or you can have the flexibility to make payments over time, which will be based on the amount you wish to receive in retirement.

    Your income is up to you: what, when, and how.

    Some annuities provide income right away. Others set you up to receive income in the future. Buying an annuity now lets you secure your income when you need it, whether that’s today or years away. (Typically, the longer you wait, the more your savings will work for you and the more monthly income you’ll receive.)

    The risk you want and the results you need.

    A Guaranteed Income Annuity lets you convert your savings into a secure source of income that’s guaranteed to last the rest of your lifetime—so you can be sure you’ll never run out of money in retirement.

    A Fixed Annuity offers tax-deferred growth based on a guaranteed fixed interest rate, while a Variable Annuity allows you to pursue greater growth potential by investing in the market. Some variable annuities offer certain guarantees*, for an extra fee, to help ensure your investment is more protected from the market’s possible downside.

    What if you need to cancel?

    Most fixed and variable annuities have a provision that allows you to cancel or surrender your policy. Surrender charges do apply on many products, typically between one and nine years, but they generally decrease every year during the surrender-charge period. Each annuity contract we offer is different, so make sure to read the terms carefully and work with a financial professional who understands the specifics of these products.

    How could an annuity work for you?

    Contact expert and let us help you determine your best options.

    New York Life annuities are issued by New York Life Insurance Company and New York Life Insurance and Annuity Corporation (NYLIAC) (a Delaware corporation) a wholly owned subsidiary of New York Life Insurance Company. Available in jurisdictions where approved.


    Project Manager Goals – Objectives #it #project #manager #career #path


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    Project Manager Goals & Objectives

    Projects should be completed on time, on budget, and in scope.

    Comstock Images/Comstock/Getty Images

    Related Articles

    Projects are established to achieve specific goals. Objectives support those goals and are measurable, providing for opportunities to track progress. For a project manager, the primary goal to be achieved is the goal of the project he is responsible for managing. Additional goals should focus on customer satisfaction and quality. Objectives to support each goal should be based on the triple constraints model of time, cost and scope, as recognized by most project management courses and certification programs. Each objective should be specific, measurable, attainable, relevant and time-bound, or SMART.

    Stay On Budget

    One important objective of the project should be to stay on budget. Every project should have a specific budget assigned. The project manager must keep track of project costs, and make adjustments as necessary to avoid going over budget. Typical costs include resources such as team members, supplies, materials and equipment, depending on the nature of the project. Additional costs might include travel and other administrative expenses.

    Finish On-Time

    Another objective should be to bring the project to completion on time. In order to manage time, many project managers use Gantt charts to track tasks, dependencies and milestones. Whether a Gantt chart or other tracking model is used, the critical path must be identified. Critical tasks are those that will delay the project if they are not completed on time. Project managers should identify these tasks, determine how long each will take, and gauge their dependence on other tasks. He should also stay abreast of when critical path tasks are completed so he can gauge the progress toward the objective of on-time project completion.

    Stay In-Scope

    A third objective for a project manager is to keep the project in scope. The project’s scope defines its boundaries. If the project represents an engineering design, for example, the scope will identify the features and functionality that must be included. Over time, stakeholders can influence the scope, such as when they try to add new features and functionality that were not originally discussed. In-scope items are typically defined in a work breakdown structure, or WBS. The WBS should be monitored to identify and prevent anything that can impact the project’s scope.

    Triple Contraints Model

    If any of the above objectives is threatened, the project manager should see where adjustments can be made in the other objectives to compensate. For example, if the project timeline is being threatened by the late completion of critical path tasks, he must decide if the scope needs to be adjusted to reduce the project’s requirements, or if the budget should be increased to expedite completion of other tasks. Similarly, if stakeholders demand making an addition to the project scope, the project manager should determine if the timeline should extended or the budget increased. Finally, if the budget is threatened, he must determine if the scope be reduced, or the timeline extended into a new budget period.

    Create Quality

    Building quality into the project management process is another potential objective. Measuring quality can be based on maintaining the balance of budget, time and scope, in addition to reviewing customer or stakeholder satisfaction indicators. Stakeholders will be satisfied if the project meets all of its key objectives, or provides added value by improving the efficiency of the overall process. Additional value can be provided if the project comes in under budget or early, or if the team can meet both of those original objectives while also delivering out-of-scope items that had been identified as want-to-have but not need-to-have items by stakeholders.

    About the Author

    A careers content writer, Debra Kraft is a former English teacher whose 25-plus year corporate career includes training and mentoring. She holds a senior management position with a global automotive supplier and is a senior member of the American Society for Quality. Her areas of expertise include quality auditing, corporate compliance, Lean, ERP and IT business analysis.

    Photo Credits

    • Comstock Images/Comstock/Getty Images

    Sports Careers, Sports Career Development and Sports Industry Insight #sports #careers, #career


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    Sports Career News Feed

    New Blog Post: Five Goals to Help You Reach Your Sports Broadcasting Dream Job

    APR 4 2017 08:30 MST

    The big goal is to make it into the booth of your favorite sports team, or on the set of ESPN, or on the sidelines of the Super Bowl. But how about the little goals it takes to actually get there and make it a reality?

    Check out these ideas to help you build a realistic plan to reach the top.

    Aspiring Sports Broadcasters – Listen Up!

    APR 3 2017 08:37 MST

    If you want to work in front of the camera covering sports it takes much more skill than you think.

    Sports Turf Assistant

    MAR 29 2017 07:01 MST

    Sheri, the HR Business Partner at Berea College let me know they’re currently recruiting for a Sports Turf Assistant to maintain their high quality athletic fields!

    Click on the link to apply and also read about Berea College’s unique historical Mission as a Work College (tuition free).

    Sounds like a great job and an outstanding college to work for!

    Director of Ticket Sales – Phoenix Rising FC

    MAR 28 2017 12:44 MST

    Michael sent in this great opportunity. Put your sales experience to use with this awesome organization!

    Assistant Director of Skating

    MAR 26 2017 10:38 MST

    Mary Lou with Figure Skating in Harlem just emailed this fun opportunity for an Assistant Director of Skating. H ere’s a way to put your figure skating skills to use while working for an incredible organization!

    Digital Network Assistant (Internship)

    MAR 26 2017 10:32 MST

    Hali, the Assistant Director of Digital Media and Reporter for the American Athletic Conference sent in this great Digital Network Assistant Internship. This sounds like the perfect opportunity for anyone looking for an internship in sports video production!


    ACT WorkKeys – Job Skills Test for Employers and Career Seekers #home


    #answer keys

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    WorkKeys

    Educators

    Using WorkKeys in your classroom

    If students are going to be adequately prepared for the workforce, they need to understand the requirements for jobs they are considering. WorkKeys helps students determine the skill levels required for various jobs.

    An increasing number of states are recognizing the importance of statewide WorkKeys testing, reexamining state standards and the content taught in high school to ensure that they focus on college and career readiness skills. The ACT ® test and WorkKeys assessments are recognized as the leading educational assessments for use in statewide testing.

    States Using the ACT and WorkKeys

    Alaska
    Public high school juniors take WorkKeys assessments in Reading for Information, Applied Mathematics, and Locating Information under a program called Alaska Career Ready. The goal of Alaska Career Ready is to provide families with a free resource that helps them prepare their students for the world of work. Students are eligible to earn the ACT National Career Readiness Certificate.

    Michigan
    High school juniors take the Michigan Merit Exam (MME), which includes state-developed tests, the five tests in the ACT with writing, and the WorkKeys Applied Mathematics, Reading for Information, and Locating Information assessments. Students are eligible to earn the National Career Readiness Certificate.

    North Dakota
    High school juniors are required to take either the four multiple-choice ACT tests or the WorkKeys Applied Mathematics, Reading for Information, and Locating Information assessments. Students are eligible to earn the National Career Readiness Certificate.

    Wyoming
    High school juniors are required to take either the four multiple-choice ACT tests or the WorkKeys Applied Mathematics, Reading for Information, and Locating Information assessments. The cost for either set of assessments for all students is paid by the state. Students are eligible to earn the National Career Readiness Certificate.

    Workforce Developers

    Partnering for a stronger workforce

    Business executives and economic development consultants work to identify the best locations for expansion and relocation. The availability of skilled labor is a critical factor in making these decisions.

    A growing number of states, communities, and organizations are choosing WorkKeys and the National Career Readiness Certificate as the foundation for career readiness initiatives that energize their economic development and workforce strategies.

    Together WorkKeys and the NCRC help communities and economic developers:

    • Encourage businesses to stay in the community
    • Increase the tax base through more profitable business partners
    • Decrease unemployment rates
    • Improve the quality of life for community residents
    • Provide focused education and training to meet both individual and organization goals

    Learn more about the NCRC

    Industry Associations

    ACT partners with associations and advocacy organizations representing the needs of industry sectors to develop national skills credentialing systems.

    Using WorkKeys and the National Career Readiness Certificate as a foundation, industries can build credentialing systems, such as the Manufacturing Skills Certification System, that promote career pathways. After this, ACT research tools and analytic expertise can help inform ongoing skills development. This allows individuals to match their career development with evolving workplace needs.

    The Manufacturing Institute

    The National Career Readiness Certificate is the world-class market leader in ensuring young adults are equipped with the basic academic skills necessary to pursue additional education, training, and employment in the manufacturing industry. The partnership between the NAM and ACT is critically important to begin addressing the workforce crisis.

    Emily Stover DeRocco, former president of The Manufacturing Institute and senior vice president of the National Association of Manufacturers.

    The National Center for Construction Education and Research (NCCER)

    The WorkKeys assessments ACT has built and refined over almost 20 years of solid research in the workplace will help indicate that our trainees are ready and able to succeed. The assessments and the National Career Readiness Certificate provide a consistent measure of skill levels and help identify specific training needs.

    —Don Whyte, NCCER president

    The Center for Energy Workforce Development

    It is imperative that we understand what it will take to get potential candidates properly trained and ready to move into entry-level positions as quickly as possible. ACT’s workforce development solutions, including WorkKeys assessments and the National Career Readiness Certificate, as well as their international reputation as a data-driven assessment firm, makes them an ideal partner for CEWD as we begin the process of building tomorrow’s energy workforce.

    —Ann Randazzo, CEWD executive director

    Partner with ACT

    ACT workforce development solutions match any industry competency model.

    Contact us to learn how partnering with ACT can help you prepare individuals to build career pathways in your industry.


    Career Profile: Medical Assistant – Phyllis Shipper #career #profile: #medical #assistant, #phyllis


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    Career Profile: Medical Assistant – Phyllis Shipper

    National Institutes of Health: Office of Science Education

    I chose this career because

    I chose to become a medical assistant because of a wonderful and rewarding experience I had as a youth. I volunteered as a Candy Striper at the Hebrew Home for the Aged in Maryland. The enjoyment and overwhelming satisfaction I felt by helping others was incredible! Ever since then, I knew I wanted to work with people in a meaningful way and make a positive impact in this world.

    After high school, I worked many different jobs – in retail, in food services, and even as a truck driver before I finally made my career choice to be a medical assistant. I got my first job in the medical field not because of what I knew, but for who I knew. I met my future boss through a relative, who was also friends with my current supervisor. They arranged an interview for me, and I got the job. Once my foot was in the door there was no stopping me.

    More on Medical Assisting

    Education and Certification

    My on-the-job training proved to be the best overall education I could have received thanks to my supervisor. She taught me reception skills, the complicated coding system used to file patient insurance forms, and much more. My friend Lisa, also a Certified Medical Assistant ( CMA ), encouraged me to further my career by becoming a CMA. With the help and support of my friends associated with the Maryland Society of Medical Assistants, I took the four-hour exam and passed.

    Since I became certified, the criteria for becoming a CMA has changed. Currently, candidates must graduate from a school that has been accredited by the Commission on Accreditation of Allied Health Education Programs or the Accrediting Bureau of Health Education Schools to be eligible to take the certification exam.

    Certification must be kept current by earning continuing education credits. Every five years CMA’s must become re-certified. They can do this through continuing education or by retaking the exam.

    Featured Articles:

    My typical workday involves

    My typical workday is full, and by no means boring, because of the multitasking skills necessary to run a well-organized and successful medical practice. The doctor does the doctoring, and the medical assistant does everything else.

    The responsibilities of a medical assistant working in a primary care physician’s office are enormous. Your number one priority is the patients, and helping them feel at ease, and that they are well cared for (both in person and on the phone). I try to give the patients my full attention and let them know they are important to me.

    • Answer, screen, and triage all telephone calls
    • Meet and greet the incoming patients, drug representatives, and other visitors
    • Prepare and maintain patient charts and all other files
    • Inventory and maintain stock of all supplies needed by the physician and medical staff
    • Maintain safety and cleanliness of examination rooms
    • Manage patient scheduling and keep examination rooms occupied (This facilitates keeping your doctor on schedule, which in-turn will help maintain a peaceful atmosphere in your office. People don’t like to be kept waiting.)
    • When necessary assist the doctor with examinations
    • Billing to insurance companies and financial collections for services rendered This is done in-house in my office but some doctor’s offices hire-out this task.

    • Measure patients’ height, weight, temperature, and blood pressure
    • Prepare and send patients’ blood and/or urine samples for lab tests. I use a tabletop centrifuge which spins the blood samples to prepare them for the lab.
    • Perform spirometry test for those who have breathing problems. I use a Spirometer to measure the air capacity in the lungs.
    • Perform electrocardiograms (commonly known as EKGs) – EKG’s measure the electric currents in the heart and helps the doctor diagnose irregular rhythms and heart disease.
    • Prepare patients for stress tests

    What I like best/least about my work

    It is ironic that what I enjoy most about my job is also what I also like least. I enjoy being a patient advocate, when necessary, by working with them and their insurance companies. I help them to understand their insurance benefits. My least favorite responsibility is collections. It is very frustrating when you have to fight with insurance companies and others for payments due to the doctor.

    My career goal is

    My career goal is to keep up with the ever-changing rules, regulations, and laws in the medical profession. I continue to strive to make a visit to the doctor’s office a positive and good experience for each patient.


    Soft Skills to Excel as an IT Help Desk Technician #top, #soft


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    Soft Skills to Excel as an IT Help Desk Technician

    Master Technician, Darril Gibson, breaks down the essential soft skills for peak performance and upward mobility in IT help desk job roles.

    Help desk technicians (and all IT professionals) need a full range of hard and soft skills to excel in their career. Hard skills are specific, measurable abilities, such as configuring Windows or troubleshooting a Cisco network, while soft skills refer to a person’s capacity to effectively interact with others. As demand for IT talent continues to rise and the workforce becomes more competitive, those who compliment their knowledge and training with superior soft skills will be in the best position for long-term success.

    Here are five of the most advantageous soft skills for IT help desk technicians:

    Critical Thinking

    Oftentimes, help desk technicians have flow charts or predefined procedures they can follow to resolve known problems. However, it’s impossible to create documentation for every possible situation. Successful technicians employ critical thinking skills to evaluate the current issue and compare it to past problems they’ve seen. They can then draw on this experience to troubleshoot and resolve unique and more complex problems.

    Critical thinking typically includes the following activities:

    • Actively thinking: Technicians use their intelligence, experience, knowledge, and creativity to explore a problem and identify a solution.
    • Questioning: Critical thinkers often ask themselves questions about a problem or issue, and then seek out the answer. When troubleshooting, technicians identify a theory of a probable cause and then attempt to validate the theory.
    • Changing perspectives: Solutions are often more obvious when a technician looks at a problem from a different perspective, such as that of a user.
    • Evaluating evidence: The critical thinker is able to use reason to evaluate existing facts and arrive at a substantiated conclusion.
  • Written Communication

    Effective written communication is vital in help desk and technical support job roles, especially in organizations that use a knowledge-base or CRM (customer relationship management) system. Technicians use these systems to look up common problems and solutions. In order for these databases to be useful, technicians must succinctly document their actions after they resolve a problem. Managers and supervisors also use these systems to review and evaluate your work for promotions.

    Consider these two entries written by different technicians:

    • System broke… fixed it.
    • System was manually configured with incorrect IP address. Reconfigured to use DHCP. Verified problem was resolved.

    The first entry is cute; it might even earn some chuckles from fellow technicians. However, the second entry provides valuable information for a knowledge-base, which can be easily indexed and searched by keyword.

  • Active Listening

    Active listening is among the most valuable interpersonal communication skills. Think about a time when you were talking to a friend and it was apparent he or she wasn’t paying attention. How did that make you feel? Ignored? Angry? Resentful? Users know when you aren’t listening to them and have the same feelings.

    Active listeners pay attention to what someone is saying; they make eye contact, nod and occasionally voice their understanding. When they don’t understand something, they ask questions to get clarification (sans interrupting). Small nuances like this in the way you interact with people, when taken over a period of time, go a long way in building a positive relationship with users, coworkers and management.

  • Verbal Communication

    Verbal communication skills are critical to your success as a help desk technician. For example, a user might complain of something vague like “The server is down” or “The Internet is down.” A technician might know an organization has more than one server and it’s unlikely the Internet is down, so he needs to gather more information to diagnose the problem.

    Consider these two questions used by technicians to get more information:

    • Why do you think the Internet is down?
    • What symptoms are you seeing?

    Both questions are open-ended, which is useful when you’re probing for information from a user. However, the first question starts with “why,” which takes on a tone of interrogation. As a rule, it’s best to avoid starting any question with “why.” It puts people on the defensive and can easily create an adversarial relationship. Alternatively, the second question begins to foster a collaborative relationship with the user and indicates the technician is there to help.

  • Conflict Resolution

    While it’s best to use language that avoids conflicts, there are times when a customer will become angry during a trouble call. Successful help desk technicians must know how to handle these difficult situations.

    One of the primary elements of conflict resolution during a technical support call is recognizing that the user or customer is rarely angry with the technician – at least they don’t start out that way. Instead, the customer is typically frustrated with the situation and wants the problem resolved.

    If a help desk technician uses a phrase like “why are you so angry,” it is sure to escalate the problem. However, if the technician stays focused on the problem and expresses some empathy, the customer is much more likely to calm down. It’s as simple as sounding sensitive to the user’s frustrations, and then guiding the conversation to the problem. A technician who’s skilled in conflict resolution may say something like “I’m sorry you’ve experienced this issue, but I want to help you.” Empathy goes a long way in diffusing difficult situations.

    Hard skills can get you the job, but soft skills will help you take it to the next level. Help desk technicians (and all career-minded professionals, IT or otherwise) who are serious about performing to their peak capacity, should demonstrate a mastery of critical thinking, verbal and written communication, active listening and conflict resolution skills.