Call Center Hours of Operation (PST)
7 days a week
Monday-Friday: 7:00a.m. to 5:00 p.m.
Saturday-Sunday: 7:00 a.m. to 3:30 p.m.
1. How do I donate my vehicle?
When you have the title in front of you, fill out an online form [http://www.yes-svdp.org/donate_online.html ] or call (800) 937-7837 and someone will take your information over the phone. You are REQUIRED to have a certificate of title, your name must be on the title, and there can�t be a lienholder. You must also be able to provide the mileage (or an estimate) at the time of donation.
- We record your information, information about the vehicle (year, make, model, VIN, mileage, license plate number, title number), and then schedule a pickup appointment for the next day, or another day Monday through Friday between 8:00 A.M. and 5:00 P.M.
- At the time of pickup, the transport driver will take the keys, signed title, and vehicle and hand you a receipt confirming that the vehicle was picked up on our behalf. If you are not present when the vehicle is picked up, then we will send a receipt by U.S. Mail or email, whichever you prefer. The receipt is all you need to be able to take a $500 tax deduction. In California, the driver will also provide a Notice of Transfer/Release of Liability form that you must sign, keep a copy for your records, and mail the original to the DMV. We take care of all other IRS and DMV paperwork.
- If your vehicle sells for more than $500, we will send a letter informing you of the exact selling price and asking for your Social Security Number (tax ID). If you provide it, we file a 1098-C with the IRS and you may take a tax deduction for the exact selling price above $500.
2. How quickly is my vehicle Picked-up?
Normally we can usually pick up within 24-48 hours of your call. We schedule appointments within two-or four-hour windows from 8 A.M. to 5 P.M. Monday through Friday (Saturdays in California). For vehicles less than five years old, we can normally pick up the same day if called in the morning, but definitely the next day. We want the pickup appointment to be convenient as possible for you. If you need to reschedule, call (800) 937-7837 and let us know. back
3. What kind of vehicles do you accept?
We accept all complete cars and trucks running or not, as long as they are towable. We also accept some newer mobile homes, most commercial vehicles and specialty autos, watertight sail boats and small boats with trailers in good condition, and running motorcycles, tractor trailers, dump trucks, tow trucks, golf carts, and snowmobiles and jet skis on trailers. back
4. Does the vehicle need to be in running condition?
We accept all complete cars and non-commercial trucks running or not. Boats, RVs, motorcycles, tractor trailers, dump trucks, tow trucks, golf carts, snowmobiles, and jet skis must be in running condition. back
5. What if I have lost my keys?
We will accept your vehicle even if you lost its keys. back
6. What if my vehicle wouldn’t pass the smog test?
We will accept a vehicle even if it cannot pass an emissions test. back
7. What restrictions are there on the type of vehicle I can donate?
We do not take vehicles that are not complete. We do not take boats that don’t float or run. If we cannot turn your donation into dollars to help the poor, then we cannot accept it. back
8. What paperwork do I need to have?
You need to have a certificate of title (or registration if you are in California and have lost your title). Your name must be on the title and there can�t be a lienholder. back
9. Is my donation tax deductible?
Clients and other beneficiaries of the auto donation program are designated 501(c)3 charitable organizations. Your donation is tax deductible in accordance with IRS law. back
10. Does it cost me anything to donate my vehicle?
No. All expenses for towing and preparing the vehicle for sale are borne by the auto donation program. back
11. What if my vehicle has mechanical problems?
We accept all complete vehicles running or not, except as noted in FAQ #4. back
12. Does the vehicle need a current smog certificate?
13. What if I need to change the pickup appointment?
At the time of donation, we give you a toll-free number to call if you need to reschedule your pickup time. back
14. Do I have to be present at the time of pickup?
No. It is preferred, but not necessary. If you can�t be present, you may leave the signed title with another contact person, or, if no one can be present and you are willing to leave the keys and signed title in your car, unlocked, you may ask our service rep to schedule an �unattended� pickup. If your car is at a repair shop, you only need to leave the keys and signed title with the service agent, office manager, or repair shop owner and we will gladly pick up the car. back
15. What will happen to my vehicle?
Your donated vehicle will usually be sold at auction to the highest bidder. In some cases, a vehicle less than 10 years old with low mileage and in good condition will be given to a needy person requiring a vehicle to remain employed. In other cases, some vehicles (usually damaged or in poor condition and non-running) will be sold to recycling companies. Cars in good condition with a mechanical problem are sold at mechanics-only auctions. Older vehicles in good condition are sold at high-end auctions. back
16.Where do you pick up?
We pick up nationwide, but we do not pick up at police or city or county impound lots, parking garages with less than 8 feet of clearance, or on the shoulder of highways or freeways. All donated vehicles must be complete (no major missing parts) and accessible by tow truck. back
17. How much profit from my vehicle will go to help people?
On average, our client charities spend no more than 5% on administrative costs and 10% on fundraising. Therefore, normally at least 85% is spent on programs for those being served, the poor and homeless. Our client charities are able to achieve these remarkable numbers due to numerous volunteers. Please note that when a donor wants monies sent to a church, school, or non-client organization, VCO (also a non-profit) retains approximately 20% of the net proceeds as revenue-sharing for website maintenance, advertising, processing, and record keeping. back
18. Who gets the profits from my vehicle donation?
That�s up to you. You may specify a particular program on the online donation form or tell your live operator. VCO then distributes the majority vehicle donation proceeds to your selected charity. VCO maintains the discretion to distribute donation proceeds to a similar charity if it is unable to forward them to the donor-selected charity.back
19. Do I need to provide my Social Security Number (SSN)?
We don�t collect your SSN at the time of donation. If your vehicle sells for more than $500, then we would send a letter informing you of the exact selling price and asking for your SSN. If you want to take the full tax deduction, then you would need to provide your SSN so that we could file a 1098-C with the IRS. back
20. Can I put my tax receipt in someone else’s name?
Yes, but only if you live in California. We can transfer your vehicle and therefore your tax benefit to another person during the donation process. This would also apply to any other state that has a short-form vehicle bill of sale similar to California�s. back