Native Skype for Business Anywhere365 Dialogue Management for Microsoft Lync Contact Center


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Leverage your investment in Skype for Business even further by adding the enhanced feature set of Anywhere365 and supercharge your Skype!

Customer
Engagement

We challenge you to envision the Contact Center or Service Desk of your dreams and Anywhere365 will be able to deliver this in record time, without extensive customization.

Operational
Effectiveness

The powerful actionable business intelligence capabilities of Anywhere365 allows you to discover previously hidden dialogue patterns.

Anywhere365.io

A powerful managed dialogue application platform that leverages the Internet of Things, Big Data, real-time analytics, mobile, business networks and third-party systems.

On-premise, Office 365 Cloud PBX, Hybrid & Federation

Anywhere365 is an on-premises, Hybrid, Full Cloud or Federated Cloud solution that natively leverages the existing investments already made in the Lync or Skype for Business infrastructure.

Anywhere365 is the largest native and certified Lync and Skype for Business contact center solution. Anywhere365 is 100% pure Skype for Business and reuses all components from Skype and is 100% aligned with the developments of Microsoft and their cloud offerings.

Anywhere365 can be deployed on (virtual) hosted or on-premises servers and is fully integrated with hosted or on-premises Lync/Skype for Business.

Office365 Cloud PBX

Anywhere365 is fully integrated with Office 365 Cloud PBX solution where available for high end contact center and reception functions.


What is auto attendant (automated attendant)? Definition from #auto #attendant #phone #systems


auto attendant (automated attendant)

An automated attendant (AA) is a telephony system that transfers incoming calls to various extensions as specified by callers, without the intervention of a human operator. An AA may also be called a virtual receptionist. Most AAs can route calls to landline phones, mobile phones . VoIP devices, or other AAs.

A typical AA offers incoming callers a menu to which they respond by pressing various keys on their telephones’ DTMF ( touch-tone ) keypads. For example, the machine might greet callers with Welcome to XYZ Enterprises. For sales, press 1. For service, press 2. For hours of operation, press 3. For other questions and concerns, press 4. To repeat this menu, press 5. To speak with a customer service representative, press 0 or stay on the line.

Typical AA routing steps include transfers of calls to specific extensions, transfer of calls to voicemail boxes, transfers of calls to submenus, presentation of standard recorded messages, transfer to a human operator or customer service representative, option to repeat the choices in a specific menu, and option to terminate the call ( hang up ). Some AA systems will end calls automatically, or direct callers to a human operator, after a predetermined period during which the caller fails to press any tone keys. Some AA systems use different menus and processes at various times of day (for example, business and nonbusiness hours).

A wide variety of businesses, government agencies, and other institutions use AAs. A sophisticated form of AA known as Interactive Voice Response (IVR ) accepts a combination of voice telephone input and tone keypad selection and provides appropriate responses in various media formats.

This was last updated in December 2012

Related Terms

augmented intelligence Augmented intelligence is an alternative conceptualization of artificial intelligence that emphasizes AI’s assistive role. See complete definition remote desktop protocol (RDP) Remote desktop protocol (RDP) is a secure network communications protocol designed for remote management, as well as for remote. See complete definition robot economy The robot economy is an environment in which most labor is performed by robots and software. The word robot, in this context. See complete definition


AI Software For Marketing and Sales, Sales Enablement Tool #automated #attendant #software


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Artificial Intelligence will
help find your next customer

  1. Conversica intelligently engages lead
    Your automated sales assistant sends the first email
    to start the dialogue.

Initial Lead Engagement

  1. Your assistant tailors her requests to get a response
    Whether it takes one email, five, or a dozen,
    she never gives up trying to engage your leads.

Lead Engagement Attempt 2

  1. Your assistant interprets lead responses
    Leveraging the Conversica AI engine, she reads and
    interprets each response, then takes appropriate
    action to continue the dialogue.

First Lead Response

  1. Your assistant asks questions to
    qualify the lead

    She drives the conversation to the desired outcome,
    in this case, a phone call with a sales rep.

The virtual sales assistant follows up with the lead to get more information, such as a phone number

  1. Your assistant alerts the sales rep
    She immediately forwards the hot lead to the sales
    rep, with the correct phone number and time to call.

Alert to Sales Rep

  1. Your assistant follows up with the lead
    Did the sales rep contact the lead? Did the lead get
    all the information requested? Conversica finds out.

Getting Feedback on Rep Follow-Up

In celebration and support of National Administrative Professional Week (April 24-28th), we challenged our current customers all to come up with a creative video to express how your AI Assistant is the BEST assistant. and we were delighted with all the submitted entries! Some customers chose to focus on really impressive stats while others enlisted a man’s best friend play the leading role.

Personalization — a big reason why many of your hard-earned leads don’t convert! This week, we’ll go over the benefits of Personalization, how to go about it, and what you should think about when you’re considering tech solutions to automate your practice.

Did you know that one-third of the 538 companies that we secret-shopped did not follow up on our lead inquiry, and out of those who did, two-thirds gave up after one to two tries? Persistence (or a lack of it), is a big reason why your leads don’t convert.


Auto Attendant #telephone #answering #services


#automated answering service

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Auto Attendant or Menu Tree Options

When it comes to your incoming calls, the better your answering service screening process up-front, the more efficient and streamlined your routing process will be.

That’s where auto attendant – also known as menu tree – becomes one of the most powerful tools in your answering service arsenal. The auto attendant service is known to be one of the most reliable and cost-effective ways to receive and monitor your inbound phone calls. And we know that the better your call routing works, the better attended to your customers will feel from the start.

What is auto attendant? It’s an automated telephone answering service system that collects information about the purpose of a call and then routes calls to the correct number or extension. This call routing tool does not require a “live” transfer, and allows you to receive calls or messages and provide information to callers 24/7/365 – including nights, weekends and holidays.

Who needs or uses auto attendant? Because auto attendant (aka menu tree) connects callers quickly with the representative who is available and best qualified to help them, it is great for service and support situations, such as technical or IT help, patients of a healthcare practice or customers of your retail or service-based operation.

Customized information, routing for your callers. Callers can receive any kind of information you choose to provide, such as office hours, directions, locations and phone directory access. Also, if you so choose, they may also be connected to a professionally trained answering service operator. And what’s more, auto attendant can also notify you of emails, pages and/or voicemails that you receive, either immediately in real-time or on a schedule you’ve set up.

We can help you get set up with the right services. We have been in the answering service business since 1974…and we know business and we answering services. We’ll tell you what you need and how to set it up, getting started and hitting the ground running from day one.

Let’s connect and let’s start answering your calls today. Call us toll-free at 800.430.6511.

What Our Customers Are Saying!

I just wanted to say what an absolute pleasure it is to be a customer of AnsweringServiceCare. The company I work at is a customer of yours, and your service has been nothing less than exceptional. First off, it is incredibly refreshing to speak to a representative and not an automated voice when I need assistance. I cannot emphasize this point enough! It is so rare to call a company and have that luxury of speaking to a representative and not an automated answering prompt. And, not only am I able to speak with a representative right off the bat, but I have never been on hold for more than a few minutes. Each representative I have spoken with is not only helpful, but they appear to genuinely care and want to solve any problem and/or answer any question. No question or task is beneath them and I think that is the quintessential customer service. Their friendly and positive attitudes are an absolute pleasure to work with. The customer service at AnsweringServiceCare truly stands out in my mind as one of the best. Thank you so much for all that you do – I never dread placing a phone call to you guys! – Kate Connolly, NY, Technology Company


Auto Attendant #auto #attendant,route #calls #quickly,automated #call #screening,auto #attendant #technology,route #calls #efficiently,call


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Auto Attendant or Menu Tree Options

When it comes to your incoming calls, the better your answering service screening process up-front, the more efficient and streamlined your routing process will be.

That’s where auto attendant – also known as menu tree – becomes one of the most powerful tools in your answering service arsenal. The auto attendant service is known to be one of the most reliable and cost-effective ways to receive and monitor your inbound phone calls. And we know that the better your call routing works, the better attended to your customers will feel from the start.

What is auto attendant? It’s an automated telephone answering service system that collects information about the purpose of a call and then routes calls to the correct number or extension. This call routing tool does not require a “live” transfer, and allows you to receive calls or messages and provide information to callers 24/7/365 – including nights, weekends and holidays.

Who needs or uses auto attendant? Because auto attendant (aka menu tree) connects callers quickly with the representative who is available and best qualified to help them, it is great for service and support situations, such as technical or IT help, patients of a healthcare practice or customers of your retail or service-based operation.

Customized information, routing for your callers. Callers can receive any kind of information you choose to provide, such as office hours, directions, locations and phone directory access. Also, if you so choose, they may also be connected to a professionally trained answering service operator. And what’s more, auto attendant can also notify you of emails, pages and/or voicemails that you receive, either immediately in real-time or on a schedule you’ve set up.

We can help you get set up with the right services. We have been in the answering service business since 1974…and we know business and we answering services. We’ll tell you what you need and how to set it up, getting started and hitting the ground running from day one.

Let’s connect and let’s start answering your calls today. Call us toll-free at 800.430.6511.

What Our Customers Are Saying!

I just wanted to say what an absolute pleasure it is to be a customer of AnsweringServiceCare. The company I work at is a customer of yours, and your service has been nothing less than exceptional. First off, it is incredibly refreshing to speak to a representative and not an automated voice when I need assistance. I cannot emphasize this point enough! It is so rare to call a company and have that luxury of speaking to a representative and not an automated answering prompt. And, not only am I able to speak with a representative right off the bat, but I have never been on hold for more than a few minutes. Each representative I have spoken with is not only helpful, but they appear to genuinely care and want to solve any problem and/or answer any question. No question or task is beneath them and I think that is the quintessential customer service. Their friendly and positive attitudes are an absolute pleasure to work with. The customer service at AnsweringServiceCare truly stands out in my mind as one of the best. Thank you so much for all that you do – I never dread placing a phone call to you guys! – Kate Connolly, NY, Technology Company


Auto Attendant #math #answers #for #pre #algebra


#automated answering service

#

Auto Attendant or Menu Tree Options

When it comes to your incoming calls, the better your answering service screening process up-front, the more efficient and streamlined your routing process will be.

That’s where auto attendant – also known as menu tree – becomes one of the most powerful tools in your answering service arsenal. The auto attendant service is known to be one of the most reliable and cost-effective ways to receive and monitor your inbound phone calls. And we know that the better your call routing works, the better attended to your customers will feel from the start.

What is auto attendant? It’s an automated telephone answering service system that collects information about the purpose of a call and then routes calls to the correct number or extension. This call routing tool does not require a “live” transfer, and allows you to receive calls or messages and provide information to callers 24/7/365 – including nights, weekends and holidays.

Who needs or uses auto attendant? Because auto attendant (aka menu tree) connects callers quickly with the representative who is available and best qualified to help them, it is great for service and support situations, such as technical or IT help, patients of a healthcare practice or customers of your retail or service-based operation.

Customized information, routing for your callers. Callers can receive any kind of information you choose to provide, such as office hours, directions, locations and phone directory access. Also, if you so choose, they may also be connected to a professionally trained answering service operator. And what’s more, auto attendant can also notify you of emails, pages and/or voicemails that you receive, either immediately in real-time or on a schedule you’ve set up.

We can help you get set up with the right services. We have been in the answering service business since 1974…and we know business and we answering services. We’ll tell you what you need and how to set it up, getting started and hitting the ground running from day one.

Let’s connect and let’s start answering your calls today. Call us toll-free at 800.430.6511.

What Our Customers Are Saying!

I just wanted to say what an absolute pleasure it is to be a customer of AnsweringServiceCare. The company I work at is a customer of yours, and your service has been nothing less than exceptional. First off, it is incredibly refreshing to speak to a representative and not an automated voice when I need assistance. I cannot emphasize this point enough! It is so rare to call a company and have that luxury of speaking to a representative and not an automated answering prompt. And, not only am I able to speak with a representative right off the bat, but I have never been on hold for more than a few minutes. Each representative I have spoken with is not only helpful, but they appear to genuinely care and want to solve any problem and/or answer any question. No question or task is beneath them and I think that is the quintessential customer service. Their friendly and positive attitudes are an absolute pleasure to work with. The customer service at AnsweringServiceCare truly stands out in my mind as one of the best. Thank you so much for all that you do – I never dread placing a phone call to you guys! – Kate Connolly, NY, Technology Company


Auto Attendant #ask #a #question


#automated answering service

#

Auto Attendant or Menu Tree Options

When it comes to your incoming calls, the better your answering service screening process up-front, the more efficient and streamlined your routing process will be.

That’s where auto attendant – also known as menu tree – becomes one of the most powerful tools in your answering service arsenal. The auto attendant service is known to be one of the most reliable and cost-effective ways to receive and monitor your inbound phone calls. And we know that the better your call routing works, the better attended to your customers will feel from the start.

What is auto attendant? It’s an automated telephone answering service system that collects information about the purpose of a call and then routes calls to the correct number or extension. This call routing tool does not require a “live” transfer, and allows you to receive calls or messages and provide information to callers 24/7/365 – including nights, weekends and holidays.

Who needs or uses auto attendant? Because auto attendant (aka menu tree) connects callers quickly with the representative who is available and best qualified to help them, it is great for service and support situations, such as technical or IT help, patients of a healthcare practice or customers of your retail or service-based operation.

Customized information, routing for your callers. Callers can receive any kind of information you choose to provide, such as office hours, directions, locations and phone directory access. Also, if you so choose, they may also be connected to a professionally trained answering service operator. And what’s more, auto attendant can also notify you of emails, pages and/or voicemails that you receive, either immediately in real-time or on a schedule you’ve set up.

We can help you get set up with the right services. We have been in the answering service business since 1974…and we know business and we answering services. We’ll tell you what you need and how to set it up, getting started and hitting the ground running from day one.

Let’s connect and let’s start answering your calls today. Call us toll-free at 800.430.6511.

What Our Customers Are Saying!

I just wanted to say what an absolute pleasure it is to be a customer of AnsweringServiceCare. The company I work at is a customer of yours, and your service has been nothing less than exceptional. First off, it is incredibly refreshing to speak to a representative and not an automated voice when I need assistance. I cannot emphasize this point enough! It is so rare to call a company and have that luxury of speaking to a representative and not an automated answering prompt. And, not only am I able to speak with a representative right off the bat, but I have never been on hold for more than a few minutes. Each representative I have spoken with is not only helpful, but they appear to genuinely care and want to solve any problem and/or answer any question. No question or task is beneath them and I think that is the quintessential customer service. Their friendly and positive attitudes are an absolute pleasure to work with. The customer service at AnsweringServiceCare truly stands out in my mind as one of the best. Thank you so much for all that you do – I never dread placing a phone call to you guys! – Kate Connolly, NY, Technology Company


Auto Attendant #answer #websites


#automated answering service

#

Auto Attendant or Menu Tree Options

When it comes to your incoming calls, the better your answering service screening process up-front, the more efficient and streamlined your routing process will be.

That’s where auto attendant – also known as menu tree – becomes one of the most powerful tools in your answering service arsenal. The auto attendant service is known to be one of the most reliable and cost-effective ways to receive and monitor your inbound phone calls. And we know that the better your call routing works, the better attended to your customers will feel from the start.

What is auto attendant? It’s an automated telephone answering service system that collects information about the purpose of a call and then routes calls to the correct number or extension. This call routing tool does not require a “live” transfer, and allows you to receive calls or messages and provide information to callers 24/7/365 – including nights, weekends and holidays.

Who needs or uses auto attendant? Because auto attendant (aka menu tree) connects callers quickly with the representative who is available and best qualified to help them, it is great for service and support situations, such as technical or IT help, patients of a healthcare practice or customers of your retail or service-based operation.

Customized information, routing for your callers. Callers can receive any kind of information you choose to provide, such as office hours, directions, locations and phone directory access. Also, if you so choose, they may also be connected to a professionally trained answering service operator. And what’s more, auto attendant can also notify you of emails, pages and/or voicemails that you receive, either immediately in real-time or on a schedule you’ve set up.

We can help you get set up with the right services. We have been in the answering service business since 1974…and we know business and we answering services. We’ll tell you what you need and how to set it up, getting started and hitting the ground running from day one.

Let’s connect and let’s start answering your calls today. Call us toll-free at 800.430.6511.

What Our Customers Are Saying!

I just wanted to say what an absolute pleasure it is to be a customer of AnsweringServiceCare. The company I work at is a customer of yours, and your service has been nothing less than exceptional. First off, it is incredibly refreshing to speak to a representative and not an automated voice when I need assistance. I cannot emphasize this point enough! It is so rare to call a company and have that luxury of speaking to a representative and not an automated answering prompt. And, not only am I able to speak with a representative right off the bat, but I have never been on hold for more than a few minutes. Each representative I have spoken with is not only helpful, but they appear to genuinely care and want to solve any problem and/or answer any question. No question or task is beneath them and I think that is the quintessential customer service. Their friendly and positive attitudes are an absolute pleasure to work with. The customer service at AnsweringServiceCare truly stands out in my mind as one of the best. Thank you so much for all that you do – I never dread placing a phone call to you guys! – Kate Connolly, NY, Technology Company


Auto Attendant #answer #gear


#automated answering service

#

Auto Attendant or Menu Tree Options

When it comes to your incoming calls, the better your answering service screening process up-front, the more efficient and streamlined your routing process will be.

That’s where auto attendant – also known as menu tree – becomes one of the most powerful tools in your answering service arsenal. The auto attendant service is known to be one of the most reliable and cost-effective ways to receive and monitor your inbound phone calls. And we know that the better your call routing works, the better attended to your customers will feel from the start.

What is auto attendant? It’s an automated telephone answering service system that collects information about the purpose of a call and then routes calls to the correct number or extension. This call routing tool does not require a “live” transfer, and allows you to receive calls or messages and provide information to callers 24/7/365 – including nights, weekends and holidays.

Who needs or uses auto attendant? Because auto attendant (aka menu tree) connects callers quickly with the representative who is available and best qualified to help them, it is great for service and support situations, such as technical or IT help, patients of a healthcare practice or customers of your retail or service-based operation.

Customized information, routing for your callers. Callers can receive any kind of information you choose to provide, such as office hours, directions, locations and phone directory access. Also, if you so choose, they may also be connected to a professionally trained answering service operator. And what’s more, auto attendant can also notify you of emails, pages and/or voicemails that you receive, either immediately in real-time or on a schedule you’ve set up.

We can help you get set up with the right services. We have been in the answering service business since 1974…and we know business and we answering services. We’ll tell you what you need and how to set it up, getting started and hitting the ground running from day one.

Let’s connect and let’s start answering your calls today. Call us toll-free at 800.430.6511.

What Our Customers Are Saying!

I just wanted to say what an absolute pleasure it is to be a customer of AnsweringServiceCare. The company I work at is a customer of yours, and your service has been nothing less than exceptional. First off, it is incredibly refreshing to speak to a representative and not an automated voice when I need assistance. I cannot emphasize this point enough! It is so rare to call a company and have that luxury of speaking to a representative and not an automated answering prompt. And, not only am I able to speak with a representative right off the bat, but I have never been on hold for more than a few minutes. Each representative I have spoken with is not only helpful, but they appear to genuinely care and want to solve any problem and/or answer any question. No question or task is beneath them and I think that is the quintessential customer service. Their friendly and positive attitudes are an absolute pleasure to work with. The customer service at AnsweringServiceCare truly stands out in my mind as one of the best. Thank you so much for all that you do – I never dread placing a phone call to you guys! – Kate Connolly, NY, Technology Company


Auto Attendant #answer #it


#automated answering service

#

Auto Attendant or Menu Tree Options

When it comes to your incoming calls, the better your answering service screening process up-front, the more efficient and streamlined your routing process will be.

That’s where auto attendant – also known as menu tree – becomes one of the most powerful tools in your answering service arsenal. The auto attendant service is known to be one of the most reliable and cost-effective ways to receive and monitor your inbound phone calls. And we know that the better your call routing works, the better attended to your customers will feel from the start.

What is auto attendant? It’s an automated telephone answering service system that collects information about the purpose of a call and then routes calls to the correct number or extension. This call routing tool does not require a “live” transfer, and allows you to receive calls or messages and provide information to callers 24/7/365 – including nights, weekends and holidays.

Who needs or uses auto attendant? Because auto attendant (aka menu tree) connects callers quickly with the representative who is available and best qualified to help them, it is great for service and support situations, such as technical or IT help, patients of a healthcare practice or customers of your retail or service-based operation.

Customized information, routing for your callers. Callers can receive any kind of information you choose to provide, such as office hours, directions, locations and phone directory access. Also, if you so choose, they may also be connected to a professionally trained answering service operator. And what’s more, auto attendant can also notify you of emails, pages and/or voicemails that you receive, either immediately in real-time or on a schedule you’ve set up.

We can help you get set up with the right services. We have been in the answering service business since 1974…and we know business and we answering services. We’ll tell you what you need and how to set it up, getting started and hitting the ground running from day one.

Let’s connect and let’s start answering your calls today. Call us toll-free at 800.430.6511.

What Our Customers Are Saying!

I just wanted to say what an absolute pleasure it is to be a customer of AnsweringServiceCare. The company I work at is a customer of yours, and your service has been nothing less than exceptional. First off, it is incredibly refreshing to speak to a representative and not an automated voice when I need assistance. I cannot emphasize this point enough! It is so rare to call a company and have that luxury of speaking to a representative and not an automated answering prompt. And, not only am I able to speak with a representative right off the bat, but I have never been on hold for more than a few minutes. Each representative I have spoken with is not only helpful, but they appear to genuinely care and want to solve any problem and/or answer any question. No question or task is beneath them and I think that is the quintessential customer service. Their friendly and positive attitudes are an absolute pleasure to work with. The customer service at AnsweringServiceCare truly stands out in my mind as one of the best. Thank you so much for all that you do – I never dread placing a phone call to you guys! – Kate Connolly, NY, Technology Company