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To cancel your membership, please sign in and a “Cancel membership” link will apear in this area. If you sign in and no link appears, you’re not currently enrolled as a member.

For more details, keep reading or watch the video .

Please note, theMEMBERSHIP PLAN ISNOT REQUIRED. It is OPTIONAL and you can ask a question or accept an answer without being enrolled or charged for a membership.

Your JustAnswer account will remain active even after you cancel your membership. Once your membership is cancelled, you will not receive recurring charges and will only be charged when you post a new question.

Still see charges on your account? If you did not enroll in a membership but noticed charges on your account, it is likely that the charges are associated to a question you posted. Please note that JustAnswer is not free and you are required to pay to post a question. To review your payment information and recent questions, visit the Order History page.

In most cases, your initial question deposit is processed once you post your question. You are charged the remainder of your deposit when an Expert responds. This deposit remains in your JustAnswer account until you give your Expert a positive rating. Your membership fee will be charged after your free trial ends (usually after 7 days). However, if your membership offer did not include a free trial and stated that your current question is included, then you will only be charged for your membership fee.

Membership Legal Details

  • Membership Benefits: Ask verified Experts as many questions as you would like in any category during the length of your membership, subject to the Fair Use Policy (described below).
  • Payment Terms: By signing up for a membership, you are authorizing JustAnswer to automatically charge a membership fee each month or year you are enrolled in a membership program to the payment source that you provide to JustAnswer (e.g. credit card). The monthly or annual membership fee is refundable until the end of the membership period.
  • Your Right to Cancel or Sign Up for a New Membership: You have the right to cancel at any time. To cancel, when you are logged into your JustAnswer account, click on My Account on the top right of the page. Next, click on Membership . The Membership page shows membership details and includes the option to cancel a membership and edit payment information. If you agree to a membership and then later agree to a different membership, the terms of the later selected membership will apply and your earlier selected membership will be cancelled.

*Fair Use Policy: Memberships are intended and authorized only for personal, non-transferrable, not-for-resale use only. Excessive use by any particular customer may impair JustAnswer’s ability to offer memberships at reasonable prices to other customers and/or indicate non-personal, transferred or resale use.
JustAnswer’s Right to Cancel: Notwithstanding any other terms, JustAnswer reserves the right to cancel your membership or any membership program in its entirety at any time and for any reason, including but not limited to your excessive use (as determined by JustAnswer in its sole discretion). In the event that JustAnswer cancels a membership, it will refund the current month’s or year’s membership fee.


Absolutely, your satisfaction is 100% guaranteed. Before requesting a refund, we suggest that you continue to converse with your Expert for further clarification. To continue discourse with your Expert, simply:

  • Click the MY QUESTIONS link at the top right corner of the screen. If you do not see My Questions in the top right corner of the page, you are not signed in. Simply Sign In to your account and follow the instructions below.
  • Click on your question and enter comments or questions for your Expert in the Reply to Expert box on the bottom of the page

  • Click Send to send your message to your Expert

    If you are convinced that further discussion will not result in a helpful answer, click here to contact our customer support team and request a refund.

    To request a refund of a membership charge, please contact our Customer Care team by clicking the Email, Chat or Phone options to the left.

    If you wish to request a refund for a question you posted, please visit the Order History page.

    JustAnswer in the news:

    Ask-a-doc Web sites: If you’ve got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers. has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.

    Traffic on JustAnswer rose 14 percent. and had nearly 400,000 page views in 30 days. inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.

    I will tell you that. the things you have to go through to be an Expert are quite rigorous.

    Web sites like
    . leave nothing to chance.

    Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.

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