Customer Contact Services, Inc.
Professional, Courteous Customer Service Representatives Based in the U.S.
Improve your customer retention by hiring cost-effective live operators. From 24-hour call handling to emergency after-hours answering, we’ll work with you to fit your needs.
Our clients receive the highest level of service with highly-trained, articulate call center agents based right here in the U.S.A. — ready to act as an extension of your business.
In a world where data reigns, we set ourselves apart from other call center solutions by providing valuable metrics to our clients on every call our agents handle.
At CCS, we know that for every business need, there’s a budget. No problem! We offer customized call center solutions as sophisticated or simple as you require.
All day, every day thousands of clients across the globe rely on Customer Contact Services (CCS) to provide a wide range of communications solutions designed to achieve one common goal: doing business better. Answering service and custom call center solutions are vital in today s customer service driven economy.
Let us help you and your company, starting today.
Why Choose CCS?
Whether you’re looking for an answering service, call center help, e-commerce support, tiered-technical support, event registration assistance, client questionnaires and surveys, or something else CCS has the ability to meet any challenge while offering additional advantages that include:
- Nearly 50 years of experience serving the communications needs of sole proprietors, small businesses, large companies and global corporations alike
- Year-round, 24/7 availability
- A tenured staff of highly skilled, professional agents based exclusively in the U.S.
- Bilingual capabilities
- Customized solutions tailored to meet any business need and budget
- Client-specific reporting and analytics
- Annual SSAE 16 audits to ensure that our information systems and services adhere to the highest quality standards for security, availability, processing integrity, confidentiality and/or privacy.
While the solutions we offer can be as simple or sophisticated as you need, our commitment to delivering outstanding customer service each and every time we engage a client on your behalf will never waver.
In fact, it’s our calling card and just one of the many reasons for our presence on the Inc. 5000 list of the fastest-growing private companies in America.
To learn more about CCS, the advantages of working with us, or how we can help you start doing better business today simply give us a call, toll free, at 888-832-5397 or contact us online.
Sales associates were spending a lot of time on non-sales generating activities such as scheduling and managing showings. In addition, receptionists were difficult to find for weekend coverage.