The right answer to assessment questions
“I think another form of discrimination that needs to be addressed is the ‘assessment questionnaire.’ Every time I fill out an application online I run into that, and they say there is no right or wrong answer ( WRONG!). And if you believe that, I’ve got some swamp land in Arizona you might be interested in.”
Hi, James. Fair enough – certainly there are answers an employer wants to see for specific positions. What “there is no wrong answer” is trying to get across is that you need to answer truthfully to be placed in the best position for you.
Say you’re applying for a customer service job, and one of the questions is, “Are you often able to solve problems between other people?” And your answer is truthfully, “No.” You may not be well-suited for customer service. Imagine going through an eight-hour day behind the service desk or on the phone and having half of your interactions end with angry customers calling your manager – that wouldn’t make you (or your employer) happy. Sure, the employer is likely to choose someone who is equally qualified though better suited to the task — someone who can problem-solve like a professional negotiator when a faulty item is returned — but that person is also more likely to succeed in the role and enjoy job satisfaction.
In order to succeed in a job, it needs to match up with your skills and personality; social butterflies aren’t likely to enjoy being a 3rd shift stock person any more than a shy person is going to enjoy waiting tables.
The only wrong answer is the one that puts you into a job you hate, when someone else would have enjoyed it. That can be hard to accept if you’re struggling to find a job, but imagine you’re the well-fit candidate who lost out on a job you would have loved because someone else answered the assessments untruthfully. Hope that answers your question, James!